Reviews (6,390)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and satisfaction with timely order updates and promotional messages. They report increased conversion rates and ROI, crediting its real-time updates, email campaigns, and automation tools. The user-friendly interface and easy setup facilitate marketing tasks like SMS updates and pop-up creation. Customer support is also praised for being quick and helpful.

December 17, 2024

This won't let me use a gmail address as a business email. My business uses a gmail account...

Read Me SA
South Africa
16 minutes using the app
AfterShip replied December 18, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

The reason we require a paid or unique email domain for verification is to ensure the authenticity and credibility of business communications. Free email services like Gmail are commonly used by individuals for personal purposes, and they can be easily created without much verification of the user's identity.
On the other hand, a paid or unique email domain (e.g., yourbusiness.com) typically demonstrates that the email is tied to an actual business, offering greater trust and security for customers and partners.

We're in touch with you over an email to help you with the best solution and we certainly look forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

August 29, 2024

This app is horrible. They overcharged me and when you need help it takes forever. Ill never use them again. Please read your statements and see what they are charging you each month. They can't even explain to me why they double billed me. Never again.

Pretty Healthy
United States
Over 4 years using the app
AfterShip replied August 31, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

I would like to inform you that you used a 50% coupon for the first cycle and from second cycle you started getting the complete subscription charges. As a good will gesture our experts have already processed the best possible refund for you.

We certainly are looking forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

October 2, 2024

They have the best customer support I have ever experienced. Really kind and helpful assitance.

The IQ Studios
Spain
17 days using the app
November 23, 2024

good

2zwo Store
Germany
15 days using the app
October 20, 2024

Love the professionalism

Punjabi Collectives
United States
7 months using the app
September 5, 2024

Thank you! it's was so fast.

Gymsis
Germany
About 2 years using the app
September 16, 2024

Its good so far, still testing it out

27thjewel
United States
30 days using the app
July 3, 2024

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Petsylo
Canada
6 months using the app
August 18, 2024

The app is easy to use and is exactly what I was looking for regarding sending specific emails to our customers. Thanks!

Enchanted Wik Candle Co & Bar
United States
21 days using the app
August 19, 2024

I like this app for its rich set of functions, it has everything I need. I highly recommend it to everyone.

FINEST SCULPTURE
China
3 months using the app