Reviews (6,400)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and satisfaction through timely SMS and email updates about orders and promotions, noting increased conversion rates and ROI. Key features include real-time updates, a user-friendly Flow Editor, and effective marketing tools. The app is easy to install and use, with a comprehensive dashboard and quick, professional customer support, making it ideal for both new and experienced business owners.

September 25, 2024

Pooja was very helpful and professional in helping migrating my account over to new flow feature.

Fresh For Society
United States
Almost 3 years using the app
September 23, 2024

I wish some features like the spin to win option were available on the free plans but other than that I love that their customer service is quick to respond. They have great features for newbies like myself.

Totally Bri LLC
United States
12 months using the app
AfterShip replied September 24, 2024

Thank you so much for sharing your valuable feedback!

We're thrilled to hear that you love our features and found our customer service responsive.

We appreciate your suggestion about including features like the spin-to-win option in the free plan. While some advanced features are part of our paid plans to support continuous improvement, we're always open to suggestions and keen to understand our users' needs.

If you need any assistance or have more feedback, feel free to reach out via live chat on your account or email us at support@aftership.com.

We’ll do our best to ensure your experience with us becomes 5-star worthy!

Best regards,
Team AfterShip

October 14, 2024

free branding removable within 1 min of opening app. cant speak to after that

Intentionally Linked Jewelry
United States
17 days using the app
October 15, 2024

Super handig!

Soof Amsterdam
Netherlands
8 days using the app
October 2, 2024

They have the best customer support I have ever experienced. Really kind and helpful assitance.

The IQ Studios
Spain
17 days using the app
September 5, 2024

Thank you! it's was so fast.

Gymsis
Germany
About 2 years using the app
August 29, 2024

This app is horrible. They overcharged me and when you need help it takes forever. Ill never use them again. Please read your statements and see what they are charging you each month. They can't even explain to me why they double billed me. Never again.

Pretty Healthy
United States
Over 4 years using the app
AfterShip replied August 31, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

I would like to inform you that you used a 50% coupon for the first cycle and from second cycle you started getting the complete subscription charges. As a good will gesture our experts have already processed the best possible refund for you.

We certainly are looking forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

September 18, 2024

easy

MortalStar
United States
3 months using the app
December 17, 2024

This won't let me use a gmail address as a business email. My business uses a gmail account...

Read Me SA
South Africa
16 minutes using the app
AfterShip replied December 18, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

The reason we require a paid or unique email domain for verification is to ensure the authenticity and credibility of business communications. Free email services like Gmail are commonly used by individuals for personal purposes, and they can be easily created without much verification of the user's identity.
On the other hand, a paid or unique email domain (e.g., yourbusiness.com) typically demonstrates that the email is tied to an actual business, offering greater trust and security for customers and partners.

We're in touch with you over an email to help you with the best solution and we certainly look forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

August 25, 2024

best app used

Swift Hockey
Canada
Over 2 years using the app