Reviews (6,385)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting customer engagement and conversion rates with its real-time updates and promotional tools. It's noted for being user-friendly and easy to set up, offering features like email campaigns and automation tools that effectively support various marketing needs. The app is reliable, and the support team, including noted members like Jai, Karan, and Shaim, is quick to resolve issues, providing exceptional customer service. Merchants appreciate how the app enhances customer satisfaction and streamlines communication.
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Huge bad app, overcharge me $89 and $119. email sender never set up for me , no one help for real things , always wrong things , very bad app , please dont use this at all
Thank you for sharing your feedback with us.
I apologize for the inconvenience caused regarding the sender's email verification and billing charges.
As you said that you didn't use the features, I verified that we had already taken steps toward a refund for the previous two months, waiting for your confirmation. However, I'm sending a mail with the steps in regard to verifying the sender's email. We kindly ask that you let us know your availability to fix the problem.
Since you are a valued customer, we constantly strive to provide a wonderful experience. Knowing that our service fell short of your expectations makes us very sad.
Looking forward to hear from you.
Regards,
Team Automizely
Great App, good solution. The very supporting team would love to see more motivating results from the Automizely app.
I am about to use the app and will rate my experience with its capabilities. I will integrate it in the site to see what it accomplish thanks. base on my experience I will give my full remark.
Thank You for the review, hope everything is well. Do let us know if you face any issue.
Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....
Dear user,
We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.
We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.
We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at support@aftership.com. Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be.
Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
Nitish was very helpful and arranged my query within 5min. No hassles or struggles. Simple and easy to use the app and helps very much!
very good app .i looooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooove
Hello,
Thank you for your feedback. We are glad that you liked the app. Could you please help us get a 5-star rating if you are happy with the app.
Thanks
Team AfterShip
I use Automizely to help me with email marketing and sales Pop ups and I couldn't be happier. Everything is so easy to use, and works perfectly. 100% recommend using Automizely! I must also add that their support team is exceptional.
Need help with the app The support is very responsive and efficient Ravi is Reactive THANK YOU soo much
Great support system. Fast responses and customer service is very helpful. Very new to app but like it overall.
Customer support was super efficient with my request, and Tushar was a pleasure to speak with! The app is really user friendly so far as well - loving it :)