Reviews (3,409)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective management of customer reviews, which enhances trust and engagement. They praise its automated review collection feature for boosting customer loyalty and sales, and appreciate the customizable widgets and ability to import reviews from other platforms. The app is user-friendly with features like automated emails and direct responses to feedback, and it operates smoothly without significant issues. Customer support, particularly from team members like Ayushi, Jai, and Akanksha, is frequently highlighted for its responsiveness and helpfulness.

April 9, 2022

eu gostei do aplicativo só que está dando muito erro, tem momento que não importa certo, mas dá para usar tranquilo.

OLDERNER
Brazil
About 20 hours using the app
AfterShip replied April 11, 2022

Obrigado por seu valioso feedback sobre o aplicativo.

Lamento saber que você está recebendo erros no aplicativo. Peço desculpas pelo inconveniente.

Estamos abertos a sugestões. É sempre bom entender os requisitos de nossos usuários para que possamos atender suas expectativas e proporcionar uma experiência envolvente.

Se precisar de ajuda com o aplicativo, por favor, não hesite em entrar em contato conosco. Nossa "equipe de suporte" está disponível 24 horas por dia, 7º para ajudá-lo. Você sempre pode entrar em contato conosco através da opção de chat ao vivo disponível em sua conta ou e-mail para support+reviews@automizely.com

Faremos o possível para garantir que sua experiência conosco valha uma classificação de 5 estrelas

Respeitos,
Rupam
Team Automizely

November 10, 2021

es un poco confusa a veces pero es facil de manejar , para ser gratis es normal que funcione de esta manera

petimint
Spain
About 19 hours using the app
AfterShip replied November 10, 2021

Gracias por sus valiosos comentarios.

Nos complace conocer su experiencia con nuestra aplicación.

Estamos abiertos a sugerencias si tiene alguna. Siempre es bueno entender los requisitos de nuestros usuarios para que podamos cumplir con sus expectativas y ofrecer una experiencia atractiva.

Si necesita ayuda con la aplicación, no dude en ponerse en contacto con nosotros. Nuestro "equipo de soporte" está disponible las 24 días de la semana, los 7 días de la semana para ayudarlo. Siempre puede contactarnos a través de la opción de chat en vivo disponible en su cuenta o enviarnos un correo electrónico a support+reviews@automizely.com

Haremos todo lo posible para asegurarnos de que su experiencia con nosotros valga una calificación de 5 estrellas.

Saludos
Neelima Aggarwal
Equipo Automizely

July 11, 2021

yes I think it is good I want video to andrsand how to send stars from aliexpres to my store in Shopify

XSHOPINGX
France
About 15 hours using the app
AfterShip replied July 11, 2021

Thanks for your valuable feedback.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features.

We will try our best to ensure that you experience the best customer support.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com

Regards,
Nitish Yadav
Team Automizely

Edited October 19, 2021

this app is good the support helped me quickly with my problems would look forward to more options in the future

Polartrendz | Official Website
Germany
About 2 hours using the app
AfterShip replied October 20, 2021

Thanks for your valuable feedback. I am glad to know that you are happy with the customer service support and also the app.

We are continuously aiming to improve the application and work upon the suggestions given to us. I understand you would like to add a function of uploading to the home page, rather than just the product pages.

Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com.

Regards,
Rupam Sarma Tamuli
Team Automizely

May 17, 2021

The products is not exactly same as ours.It would be better if I can edit picture and comments,or I want to select reviews manually,not automatically.Is it possible?

dry erase buy
China
About 1 hour using the app
AfterShip replied May 18, 2021

Thanks for your valuable feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one. We will try to implement your request to edit picture/comments and selecting reviews manually in the near future.

Regards,
Rupam
Team Automizely Reviews

Edited December 12, 2021

Perfect customer support! I love it but the app needs lots of improvements like you cant filter by languages, while importing, cant translate, need to do manually one by one with google help as I did, time-consuming, and it hides reviewer names which are very disappointing and the display setting is worst cant change the number of display reviews in one row and cant set how many rows should be seen it's only navigate left to right

BingoBarks
United Kingdom
About 1 hour using the app
AfterShip replied December 13, 2021

We are pleased to know about your experience with our customer service support.

I can see that the app needs a lot of improvement like you can't filter by languages while importing, can't translate, need to do manually one by one with google help, and it hides reviewer names which are very disappointing and you are unable to change the number of display reviews in one row and can't set how many rows should be seen.

I am sorry for the inconvenience this has caused you. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team.

We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com

Regards,
Rupam Sarma Tamuli
Team Automizely

February 9, 2021

I have been using Automizely services for my store and their customer service is great. Any time I have a question, they are right there with a answer.

Babs Botanicals Ltd.
United States
About 1 hour using the app
AfterShip replied February 9, 2021

Thank you sooo much for your support all the time!! 🤟

August 27, 2021

Very helpful customer service.Thanks. Very helpful customer service.Thanks.Very helpful customer service.Thanks.

The Grooming Lab Co.
Australia
About 1 hour using the app
AfterShip replied August 28, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. 

You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Neelima Aggarwal
Team Automizely

February 28, 2022

This APP is great, the function is very powerful, it perfectly solves the problem of our website, it is very easy to operate, if there is any problem, please contact the service team directly, the speed of solving the problem is very fast, thank you

fyystore
Hong Kong SAR
About 1 hour using the app
AfterShip replied March 4, 2022

We are pleased to know about your experience with our app and also the customer service support is fast and helpful.

We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com

Regards,
Rupam Sarma Tamuli
Team Automizely

December 1, 2021

This app has almost everything that I was looking for to automate product reviews for my website including the ability to automatically send out review requests after orders have been fulfilled/delivered. The only thing it doesn't have is the ability to send out emails for orders that took place prior to the app being installed. Tech support responded within seconds when I had questions. Would definitely recommend!

Fulcrum Design
United States
About 1 hour using the app
AfterShip replied December 1, 2021

Thanks for your valuable feedback.

We are pleased to know about your experience with our app and support team.

It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team.

We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com

Regards,
Neelima Aggarwal
Team Automizely