Reviews (3,410)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer loyalty and sales through its automated review collection. They appreciate the user-friendly interface, customizable widgets, and the ability to import previous reviews at no extra cost. The app is noted for its smooth and reliable performance. Exceptional customer support, quick response times, and multilingual communication are also highlighted, enhancing user satisfaction and accessibility.

February 28, 2022

I just downloaded the app and haven't had time to try it out so my review, for now, is 3 stars. Customer service was helpful, however.

Beyond Vanity
Canada
Over 2 years using the app
AfterShip replied February 28, 2022

Thank you for your valuable feedback about the customer support team.

Your feedback has been registered. In case you need any assistance with the app, please feel free to ...

May 30, 2022

Great app that's free but missing basic features. You should be able to change the color of the "write a review" button. But the most frustrating feature missing is that you can't have a reviews only page. Going to change to LOOX instead.

veloshades
Ireland
About 2 years using the app
AfterShip replied October 31, 2022

Thanks for your valuable feedback.

We are glad to know that you liked our App. Thank you for your suggestions. We've forwarded your feedback to team to help to change the ...

February 16, 2022

Just starting out, but it is very simple, effective and support is right on the chat. The fact its free and they remove the branding *chefs kiss*

Loving Loudly
Australia
Almost 2 years using the app
AfterShip replied February 24, 2022

I can see that you are not happy with the app. Also, thank you for your valuable feedback about the customer support team.

Your feedback has been registered. In case you need ...

Edited December 22, 2021

I use this apple for my customers reviews and love how its easy to use and the 24 hour live chat for support. Wish it had more custom futures.

Jazz It Up Beauty
United States
About 1 year using the app
AfterShip replied December 22, 2021

Thank you for your valuable feedback. I can see that you found the setup easy.

Your feedback has been registered. Please help us with the custom features you are looking.

...

October 31, 2022

This app is super beginner friendly and the customer support is prompt. The only issue is the pricing is extremely expensive and it was an unexpected change. I started on a free plan which gave me access to everything, I took my time setting up how I wanted my store to operate, and then it all got taken away because I simply couldn't afford those features. I use automizely for email marketing and ...

Victorious Oil Company
United States
About 1 year using the app
AfterShip replied October 31, 2022

Thanks for your valuable feedback.

We are glad to know that you liked our App and support. I am sorry for to hear that you found pricing plans a bit expensive, however I ...

Edited March 13, 2023

I would love to put more stars but unfortunately cannot. Despite that my issue was resolved. It has taken days to finally get help and guidance and lots of nerves and stress. It just took too long. Customer service has not dealt with the issue in the best way possible hence why I am only able to give 3 stars. The app is functioning well and I have not had any issues until recently. Apart from ...

Lazy Dreamers Pets
United Kingdom
About 1 year using the app
AfterShip replied March 13, 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.

We understand ...

September 12, 2023

nothing

108 Knots
India
9 months using the app
AfterShip replied September 13, 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.

It is always ...

November 1, 2022

it was difficult to s up, however there was chat support available which made t easier. import process is easy

Mirelliauto
United States
6 months using the app
AfterShip replied November 1, 2022

Thanks for your valuable feedback.

I am sorry for to hear that you faced an issue while setup the app. However we are always here to help you over an email, chat and ...

Edited January 28, 2022

Overall the app is quite complete for it to be free, BUT there are some things that annoy me. For instance, if you're not in an English speaking country and want the app to show another language then it can be annoying. I switched the app language to Spanish and while some things do translate to Spanish, there are others that stay in English. This can be frustrating because obviously not every ...

Fiori Storee
Mexico
5 months using the app
AfterShip replied February 1, 2022

Thank you for your valuable feedback. I can see that you are not happy with the app translation and also unable to change the font size of the email that customers receive ...

Edited December 7, 2021

The setup was easy, quick support from Subash and this app is really useful i recommend everyone to use app

Caramel Doll
Canada
3 months using the app
AfterShip replied December 7, 2021

Thank you for your valuable feedback. I can see that you found the setup easy and Subhash from customer service support was helpful.

Your feedback has been registered. In ...