Reviews (284)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with TikTok, enhancing product visibility and sales opportunities on Shopify. They appreciate its user-friendly interface and the reduction in manual work it offers. The app's live chat support and responsive customer service team are frequently praised for their professionalism and quick issue resolution, contributing to a positive user experience and improved operational efficiency.

January 19, 2024

TableTime Sports
United Kingdom
16 minutes using the app
December 2, 2023

Euro Lab Supply
United States
14 minutes using the app
January 22, 2024

Kira's Cookies
United States
10 minutes using the app
January 11, 2024

Wing It Cosmetics
United Kingdom
7 minutes using the app
Edited July 24, 2025

The costumer service is 5 I really recommend! Thank you for all the help you have given me so far!

Terrestrus
Belgium
3 days using the app
April 21, 2025

Easy to use. Accurate information.

Papa John Online Store
United States
3 months using the app
February 18, 2025

this app has been installed and is coming up with a blank screen, been over a week waiting to get any help from developer

My Store
Vietnam
2 months using the app
AfterShip replied February 20, 2025

We are truly sorry to hear about the frustration you’ve experienced with our app as it is showing blank screen whenever you are trying to access the account.

Please know that we are committed to resolving these issues and ensuring a smooth, reliable experience moving forward. We’d like to offer you our dedicated assistance, and we would appreciate the opportunity to connect directly with you.

Would you be available for a call at your convenience, so we can address your concerns in detail and work towards a solution?

Our goal is to make sure your experience reflects the trust you’ve placed in us.
Please reply with a time that suits you, and we’ll arrange the call right away. Thank you for giving us the chance to make things right.
With sincere apologies and gratitude for your feedback.

December 16, 2024

Aftership Feed has worked flawlessly for the first year. I was going thru the re-authorization process and needed to contact support. Support was very helpful and resolved my issue and helped me go thru the correct process to complete the re-authorization.

RiddleOutdoors
United States
11 months using the app
November 26, 2024

I would recommend AfterShip to others because their service is awesome.

E-COMMERCE SPHERE
United States
2 days using the app
November 25, 2024

simply amazing!

Pop In Style
United States
4 months using the app
September 23, 2024

Kumar is amazing

Johnny Dealz
United States
7 days using the app
September 13, 2024

Prabha was brilliant, very knowledgeable with her work. I had a great experience. Thank you

StirringCo
United Kingdom
2 months using the app
Edited September 5, 2024

Aditya is just the best i have ever come across in helping me with the problem Aftership made me went through. Thanks alot Aditya

HealthyVine
United States
About 1 month using the app
AfterShip replied July 26, 2024

Thanks for your valuable feedback. We are pleased to know that you love our app and happy with our customer support.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support+feed@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

August 27, 2024

very good

My Store 1st
United Kingdom
15 days using the app
August 26, 2024

Thank you so much!!!!

My Store
United States
4 months using the app
August 20, 2024

Wonderfull , works like a boos!

BeBrig
United States
10 days using the app
August 14, 2024

The app needs a few bugs fixed but overall a great tool. I was having issues with my TikTok Shop syncing with Aftership. I deleted Items from my TikTok but the items were still Live via Aftership. This caused issues with product syncing and allowed customer to still purchased items that were removed. Kumar with Aftership took time to help me reset my account and now things are properly synced so far.

Ahadi Essentials
United States
4 months using the app
AfterShip replied August 15, 2024

Thank you for your feedback and for sharing your experience.

We’re glad to hear that Kumar was able to assist you in resolving the syncing issues with your TikTok Shop. We apologize for the inconvenience caused and appreciate your patience.

We’re actively working on fixing the bugs you mentioned to enhance the app’s performance. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support+feed@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

August 8, 2024

Jai. Great support

Purabelle
United States
19 days using the app
August 6, 2024

helped in 10 min he is awesome

My Store
United States
20 days using the app
August 4, 2024

good guy waited for me

IcyFreshFans™
United States
About 20 hours using the app
July 25, 2024

Jai was the most helpful and patient customer service agent I've ever dealt with. In 5 minutes he solved what I couldn't in 2 hours. THANK YOU!!!!

My Store
United States
4 days using the app
July 25, 2024

Jai helped me so much when I wrote in! He must have spent almost an hour with me answering question after question, he was patient and pleasant the entire time and found every answer I needed! 10/10 customer service!

Joyblume
United States
24 days using the app
July 23, 2024

jai very good agent, helped solve my problem

My Store
United States
18 days using the app
July 21, 2024

I love AfterShip, they have great customer service, the agents are very friendly knowledgeable, and helpful, especially Pooja, she makes AfterShip so much better. keep up the great work!

My Store
United States
11 days using the app
July 17, 2024

Great assistance from Ayushi. App works great and customer service is amazing

My Store
United States
4 days using the app
July 15, 2024

PendoLove Zone
United Kingdom
6 days using the app
July 12, 2024

Kumar was great. After spending countless hours going back and forth between shopify, tiktok, my supplier, and Aftership, Kumar was the only one who was able to help me get past hours and hours and hours of frustration. The team at tiktok was useless, thank goodness for Kumar;.

Evolve Collective
United States
About 4 hours using the app
July 11, 2024

Great CS, the guys there helped me couple of times and solved all the issues, definitely recommend the app!

Invicta Kuru
United States
2 months using the app
July 7, 2024

This app is really proving to save me a ton of manual work! Navigating the site takes a minute to learn but a quick live chat feed has proven to be priceless! They answered every question that I had as well as scheduled a time to discuss what else the app can do for my business. If you just found the app...you are in luck! If you have been using it a while be thankful you found this little gem as it is definitely a time saver! The live chat help feature has me floored as it is a real person on the other end, not your usual bot!

Pyro Pultz
United States
10 days using the app
July 7, 2024

Love the feed back and help! Sedhan was very helpful a patience with me!

My Store
United States
1 day using the app
July 1, 2024

Aditya was very helpful and asked me all the necessary questions to understand my problem. Fortunately, it was a simple problem and he knew right away the issue. Also, I had additional questions and he answered all of them with full understanding of everything. Thank you again!

My Store
United States
15 days using the app
June 27, 2024

Fantastic support. She was very thorough and even offered to do live support via screenshare. I learnt so much in a short amount of time. Thank you so much. Great Job!!

TradewindStudios
United States
11 days using the app
June 22, 2024

Karan as the GREATEST!!! He helped through the entire process for hours great assistance great person highly recommend thanks so much!!!!!

Modern Treasures
United States
11 days using the app
June 16, 2024

Sadhan very helpful customer support. Helped me so fast through chat.

TeeTime Essentials
United States
1 day using the app
June 14, 2024

Karan answered my questions clearly and straight to the point. Really helpful. Satisfied customer.

Splendid City
United Kingdom
27 minutes using the app
June 14, 2024

Karan really helped me with linking my products he was patient, and easy to work with. I was ready to uninstall the app until he helped me

My Store
United States
27 days using the app
June 12, 2024

I have the best customer service experience with Jai. He was so fast and polite and resolved my issue immediately.

Also, this makes using your TikTok Shop an instant success. So much easier than going it alone!

Tara is Trending
United States
About 1 month using the app
June 12, 2024

I had issues connecting my store, however Karan helped me in less than 10 minutes and everything worked after that. Thanks Karan! "not a fake review"

NightJect
United States
About 14 hours using the app
June 10, 2024

confusing at first but we managed to solve the issue

FirelionGC
United States
5 days using the app
AfterShip replied June 12, 2024

We greatly appreciate your feedback, and we're glad to hear that you were able to resolve the issue.

If you are still facing any issues or have any further questions, please don't hesitate to let us know and I have noticed you have successfully placed 2 orders and they're synced too.

To ensure a seamless onboarding experience, we can schedule a call at your convenience.
During this call, we can address any remaining concerns and guide you through the app's functionalities to ensure you get the most out of it. Please let us know your availability and preferred time slot or you can block our calendar here:https://calendly.com/aftership-feed/aftership-feed-support?preview_source=et_card&month=2024-06&date=2024-06-11

We value your feedback and are dedicated to enhancing our app to meet all your requirements. If there's anything specific you would like to discuss or areas where you feel we can improve, please feel free to share your thoughts with us.

We look forward to your updated review and sincerely hope that your experience with us becomes worth a 5-star rating.

June 7, 2024

Deep's Goated

SunKissed
United States
About 2 hours using the app
Edited June 4, 2024

parbah was excellent help very paitent, fixed and explained everything to me!!!!

My Store
United States
7 days using the app
June 3, 2024

Solved the problem :)

My Store
United States
12 days using the app
June 3, 2024

Excellent assistance, walked me through entire process

Sense Wellness
United States
6 days using the app
May 31, 2024

Yes excellent customer service by Karan

My Store
United States
13 days using the app
May 31, 2024

Great. Ayushi was a big help and resolved my issue very fast.

My Store
United States
5 days using the app
May 27, 2024

Hot Buy Love Shop
United States
About 7 hours using the app
May 25, 2024

I am a new business owner, meaning that I am going through a lot of issues and challenges, however, AfterShip Feed Support is extremely helpful. The AfterShip Feed Team has been instrumental in synchronizing the products from our store to TikTok, ensuring a seamless and efficient integration. Their expertise has significantly streamlined our operations, allowing us to reach a wider audience on the platform. Additionally, they are providing ongoing assistance with other issues we are encountering, demonstrating their commitment to exceptional support and service.
Sincerely, MAXPRESS.

MAXPRESS
United States
11 days using the app
May 24, 2024

Kumar was amazing! He helped me out when I most needed, I was so confusing syncing my products to TikTok and he helped me!

Holisher
United States
11 days using the app
May 24, 2024

Ayushi and the AfterShip team are top notch, super helpful and quick to respond and help resolve any questions or concerns. I'd give them 10 stars if I could and maybe a night out on the town who knows. I appreciate the service y'all provide thank you.

ARONEW
United States
About 2 months using the app
May 22, 2024

illuum Beauty
United Kingdom
20 days using the app
May 22, 2024

good service

Bargain Bunker
United States
4 days using the app
May 22, 2024

Great help

My Store
United States
May 21, 2024

good

My Store
United States
5 days using the app
May 20, 2024

good communication, karan

Wd3 enterprises
United States
3 months using the app