AfterShip Feed for TikTok Shop , 431 reviews

Disappointing start waiting 4 hours for the 95 products to pull through as advised by chat support - unfortunately to find that it still isn't working with no real guidance on whether it will or not - support feedback is the the products are under review (this is not the case) they have not been pulled through by the app - only 4 products made it onto the tiktok shop - not a great impression at all - i then joined a google meet with Kumar who quickly resolved this issues

Good app. Does mostly what it needs to do. However it's slow to sync and also it doesn't carry across product EAN data to the Tik Tok listing, which of course is super important and very much needed.

As we have around 11,000 products, and some of them have variants, I'm not going to be manually copying and pasting every one of the barcodes from my Shopify store into the TikTok Shop equivalent listing. This is surely one of the things that the app is meant to do.

Where an EAN exists on Shopify, the conversion code they have in this app that creates the listing in Tik Tok should copy this across.

This is mega important to us and it will be (or should be) to any other Shopify merchants that would want to use your app.

I've raised this and other glitches like this with your tech / integration team, who so far have been very quick to respond, so I'm hopeful this can be added soon.

I'm surprised this hasn't been raised already. Or, is your app new and not fully operational?

Agents take too long to look into an issue. I have opened live chat 3 times since joining Afterhsip and had frustrating issues with syncing to TikTok shop. I often get sent the troubleshooting article but because the list is so long it doesn't help trying to find the error code on such a long article.

The team are patient and friendly it's just frustrating with the time taken to resolve an issue.

I can't say good or bad things as I am still learning this app thank you! So far it is great. Thank you for helping me.

Customer service is very quick to respond. You need customer service to install - no option to do it without, but not a problem. Good for a free app and looks nice but does not provide you with a searchable app in Google Play for example. The app itself is connected to several other stores but the link they provide does take you directly to your own store, which is the compromise I guess of having a completely free app. The app is easy to customise. I have 466 products in my store and so far it has uploaded about 50 products in 3 days so my estimate is that it will take over 3 weeks to get the app showing all my products which is very inconvenient. They have assured me that they are looking into this now. I would recommend for shops with a small inventory that are starting up.

Very user-friendly and easy to configure the settings of the admin area in the app. I recommend this app to newbies.