Reviews (690)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate syncing products from Shopify to TikTok Shop, enhancing operational efficiency and potentially boosting sales. It streamlines product syncing and order fulfillment, with a user-friendly interface after initial setup. The customer support is highlighted as responsive and helpful, offering direct assistance and extended free trials to ensure merchant satisfaction before financial commitment.

May 29, 2021

I can't say good or bad things as I am still learning this app thank you! So far it is great. Thank you for helping me.

TrueNorth Country Charm
United States
12 months using the app
AfterShip replied May 29, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.

Automizely ...

October 17, 2023

Disappointing start waiting 4 hours for the 95 products to pull through as advised by chat support - unfortunately to find that it still isn't working with no real guidance on whether it will or not - support feedback is the the products are under review (this is not the case) they have not been pulled through by the app - only 4 products made it onto the tiktok shop - not a great impression at ...

CurlyGirlMethodClub
United Kingdom
9 months using the app
AfterShip replied October 18, 2023

Thank you for your feedback and recommendations. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging ...

February 11, 2024

As someone who's often skeptical of tech support, I was pleasantly surprised by my experience with AfterShip Feed's customer service team.

Pretty Gurl Privilege llc
United States
7 months using the app
AfterShip replied February 13, 2024

Thank you for taking the time to share your valuable feedback with us.

We’re delighted to hear that you are happy with our services. We hope your experience with the app ...

June 20, 2023

Good app. Does mostly what it needs to do. However it's slow to sync and also it doesn't carry across product EAN data to the Tik Tok listing, which of course is super important and very much needed.

As we have around 11,000 products, and some of them have variants, I'm not going to be manually copying and pasting every one of the barcodes from my Shopify store into the TikTok Shop equivalent ...

Gifts Finder
United Kingdom
2 months using the app
AfterShip replied June 20, 2023

Thanks for your valuable feedback. We are happy to know that you found the app good & useful.

Thank you for your feedback and recommendations. It is always nice to know the ...

August 2, 2021

Customer service is very quick to respond. You need customer service to install - no option to do it without, but not a problem. Good for a free app and looks nice but does not provide you with a searchable app in Google Play for example. The app itself is connected to several other stores but the link they provide does take you directly to your own store, which is the compromise I guess of ...

melaninworldplus.com
United Kingdom
About 2 months using the app
AfterShip replied August 2, 2021

Thanks for your valuable feedback.

It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.

Please ...

November 30, 2023

Agents take too long to look into an issue. I have opened live chat 3 times since joining Afterhsip and had frustrating issues with syncing to TikTok shop. I often get sent the troubleshooting article but because the list is so long it doesn't help trying to find the error code on such a long article.

The team are patient and friendly it's just frustrating with the time taken to resolve an issue ...

Cannaray
United Kingdom
10 days using the app
AfterShip replied December 1, 2023

Thanks for your valuable feedback.

We understand that you are not satisfied with the resolution time taken to resolve your issue which has negatively impacted your experience ...

May 25, 2021

Very user-friendly and easy to configure the settings of the admin area in the app. I recommend this app to newbies.

Bygone Echoes
United States
32 minutes using the app
AfterShip replied May 25, 2021

Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
Automizely ...