Reviews (690)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate syncing products from Shopify to TikTok Shop, enhancing operational efficiency and potentially boosting sales. It streamlines product syncing and order fulfillment, with a user-friendly interface after initial setup. The customer support is highlighted as responsive and helpful, offering direct assistance and extended free trials to ensure merchant satisfaction before financial commitment.

August 14, 2024

The app needs a few bugs fixed but overall a great tool. I was having issues with my TikTok Shop syncing with Aftership. I deleted Items from my TikTok but the items were still Live via Aftership. This caused issues with product syncing and allowed customer to still purchased items that were removed. Kumar with Aftership took time to help me reset my account and now things are properly synced so far.

Ahadi Essentials
United States
9 months using the app
AfterShip replied August 15, 2024

Thank you for your feedback and for sharing your experience.

We’re glad to hear that Kumar was able to assist you in resolving the syncing issues with your TikTok Shop. We apologize for the inconvenience caused and appreciate your patience.

We’re actively working on fixing the bugs you mentioned to enhance the app’s performance. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support+feed@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

March 6, 2024

This app is great. Every time I need help with something they get back to me quickly and are very professional. The only reason I'm rating as a 4 star is because they offer an essentials package of 100 orders and a pro package of 500 orders. I really think they should offer something in between both of those packages.

Chulada de vida
United States
About 1 year using the app
AfterShip replied March 7, 2024

Thank you for taking the time to share your feedback regarding our app. We truly appreciate your kind words about our prompt and professional support.

We have carefully noted your suggestion regarding our pricing packages and understand your desire for a more tailored option that better aligns with your business needs. Your input is invaluable to us, and we are committed to providing pricing plans that accommodate a wider range of requirements.

We aim to offer a solution that better suits the needs of users like yourself who may require a higher order limit than the Essentials package but find the Pro package exceeds their requirements.

Could you please share your availability, so we can schedule the meeting at your earliest convenience and discuss your requirements?

Regards.
Team AfterShip.

August 5, 2024

It was easy and smooth not as fast but really nice

My Store
United States
3 months using the app
AfterShip replied August 7, 2024

Thank you for your feedback. We're delighted to hear that you found it easy and smooth to use, even though it wasn't as fast as you expected.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

May 21, 2024

Customer Service is excellent. It's improving, but still not very intuitive for set up.

Ruthie's Rack
United States
11 months using the app
AfterShip replied May 22, 2024

Thank you for taking the time to provide your feedback. We’re thrilled to hear that you found our customer service to be excellent.

We understand that the setup process can be more intuitive, and we're actively working on improvements in that area. Your insights are invaluable in helping us enhance our services.

We're here to assist you every step of the way and ensure that your experience with our app is smooth and enjoyable. One of our experts has sent you an email so we can join you for a screen share meeting to demonstrate our application.

If you encounter any difficulties during the setup process or have any questions, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com

We look forward to your updated review and sincerely hope that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

June 10, 2024

confusing at first but we managed to solve the issue

FirelionGC
United States
30 days using the app
AfterShip replied June 12, 2024

We greatly appreciate your feedback, and we're glad to hear that you were able to resolve the issue.

If you are still facing any issues or have any further questions, please don't hesitate to let us know and I have noticed you have successfully placed 2 orders and they're synced too.

To ensure a seamless onboarding experience, we can schedule a call at your convenience.
During this call, we can address any remaining concerns and guide you through the app's functionalities to ensure you get the most out of it. Please let us know your availability and preferred time slot or you can block our calendar here:https://calendly.com/aftership-feed/aftership-feed-support?preview_source=et_card&month=2024-06&date=2024-06-11

We value your feedback and are dedicated to enhancing our app to meet all your requirements. If there's anything specific you would like to discuss or areas where you feel we can improve, please feel free to share your thoughts with us.

We look forward to your updated review and sincerely hope that your experience with us becomes worth a 5-star rating.

Edited June 28, 2021

affidabili e rapidi senza lasciarti senza risposte contentissimo di questa app soprattutto in quanto e Gratis

www.robyshopoutlet
Italy
About 2 years using the app
AfterShip replied June 28, 2021

Grazie per aver condiviso il tuo prezioso feedback.

Siamo aperti a qualsiasi suggerimento. Facci sapere come possiamo rendere la tua esperienza con noi degna di una valutazione a 5 stelle.

Siamo disponibili 24 ore su 24, 7 giorni su 7. Puoi sempre contattarci tramite l'opzione di chat dal vivo disponibile sul tuo account.

Regards,
Nitish
Team Automizely

March 14, 2022

I love everything so far. The only thing I do not appreciate is not being able to cancel labels ( get a refund) for labels generated by customers for returns when the customer doesn't return the item.

Zoeticcouture
United States
About 2 years using the app
AfterShip replied March 15, 2022

We are glad to know that you are happy with the app and the customer service support.

Thanks for your valuable feedback. I can see that you are not happy with the fact that you are unable to cancel labels (get a refund) for labels generated by customers for returns when the customer doesn't return the item. I am sorry for the inconvenience.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@automizely.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Rupam
Team Automizely

January 23, 2024

Great customer service

Ed's Plant Shop
United States
8 months using the app
AfterShip replied January 24, 2024

Thank you so much for taking the time to share your valuable feedback. We’re delighted to hear that you found our customer service great.

Your feedback is immensely valuable to us, and we truly appreciate your kind words. It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

December 21, 2021

I use this app to bring an increase and awareness to my fashion brand, and I believe it will help with that.

The Daytron D'mur Collection
United States
8 months using the app
AfterShip replied December 21, 2021

Thank you for your valuable feedback.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

Regards,
Riyaz
Automizely Team

July 20, 2021

I have only just started using the app, but it has been fairly easy to navigate. I will check back in once i have had a chance to review it further.

Roaming Sage Shop
United States
5 months using the app
AfterShip replied July 20, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.

Automizely Team