Reviews (682)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate the syncing of products and orders between Shopify and TikTok Shop, saving them time and streamlining operations. They find it easy to use after a brief learning period and value the responsive customer support provided through live chat and 1:1 video calls. The integration with TikTok Shop has notably expanded their reach and potentially increased sales.

Edited January 15, 2022

How do I remove the app from my store??? When I click on the app the only message I receive is "accounts.automizely.com refused to connect." :/

Gamesoldseparately
United Kingdom
About 18 hours using the app
AfterShip replied January 17, 2022

It is unfortunate to know that you did not have the best experience using our app and you are also unable to remove it. I am sorry for the inconvenience.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we would like to contact you to investigate the reason for your discontentment with our app as we work really hard to make our app user-friendly and provide a great support experience.

You are our valued user and we will ensure that you have a great experience with our app.

Apologies for the inconvenience caused.

Regards,
Rupam Sarma Tamuli
Team Automizely

February 8, 2021

please delete your app to my store now. it's impossible that there ins't a way to do this on my own.

Il Lago Nella Valle
Italy
About 6 hours using the app
AfterShip replied February 8, 2021

We apologize for the bad experience you have had, Our team has reached out to you via email to assist you on the same.

Regards,
Automizely Team

June 24, 2021

CAN'T REMOVE THE APP AND NO REPLIES FROM SUPPORT THIS IS RIDICULOUS AND IS ON THE TOP HEADER OF MY WEBSITE PROMOTING THEIR PRODUCT.

BOSSY AF
Canada
About 3 hours using the app
AfterShip replied June 24, 2021

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team Automizely

January 12, 2022

After installing the app it was not working. I want to delete it and there is no option to do that as it shows as a sales channel and not an app.

Fusion Forever Creations
United States
About 2 hours using the app
AfterShip replied January 12, 2022

Thank you for your valuable feedback.

It is unfortunate to know that you did not have the best experience using our app and you are also unable to delete it.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we would like to contact you to investigate the reason for your discontentment with our app as we work really hard to make our app user-friendly and provide a great support experience.

You are our valued user and we will ensure that you have a great experience with our app.

Apologies for the inconvenience caused.

Regards,
Rupam Sarma Tamuli
Team Automizely

August 26, 2021

This app is quite miss leading. They make it seem like they will built an app for your store, but they are adding your store and name to their app. In essence you are advertising their app and others store.

Autism Dare To Be Different
United States
About 1 hour using the app
AfterShip replied August 26, 2021

Thanks for sharing your valuable feedback. We understand your concern and have made a note of it. Our product team is going to check the feasibility of the feature suggested by you and if found feasible to be implemented, you will be notified about the same.

Do let us know if you need any other assistance while using the app. We are available 24/7 via the contact support option on your account.

Regards,
Nitish Kumar
Team Automizely

October 13, 2021

Scrap Don't Install it . its misleading . its not mobile app builder. After installing There is no option To launch or customize its showing your Own Website in Browser There is no App .

wooTech.co.za
South Africa
About 1 hour using the app
AfterShip replied October 14, 2021

Thank you for your valuable feedback.

It is unfortunate to know that you did not have the best experience using our app.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and in the future, you will be glad to see more enhanced features to make your experience better.

You are our valued user and we will ensure that you have a great experience with our app.

Apologies for the inconvenience caused.

Regards,
Neelima Aggarwal
Team Automizely

February 21, 2022

I downloaded this app because I was told I needed it. Customer service is non existent and they added something on my homepage that I can't remove. What a nightmare

Madera Bands
United States
40 minutes using the app
AfterShip replied February 22, 2022

It is unfortunate to know that you did not have the best experience using our app and you are also unable to remove the item added on your homepage. I am sorry for the inconvenience.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we would like to contact you to investigate the reason for your discontentment with our app as we work really hard to make our app user-friendly and provide a great support experience.

You are our valued user and we will ensure that you have a great experience with our app.

Apologies for the inconvenience caused.

Regards,
Rupam Sarma Tamuli
Team Automizely

July 21, 2021

I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ?? I WANTED TO DELETE IT I COUDNT ??

LE LCHI
Saudi Arabia
19 minutes using the app
AfterShip replied July 21, 2021

Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority.

I would request you to please tell us what we can help you with and what are your expectations using Mobile app. We will try our best to assist you on the same.

Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.

Regards,

Rupam Sarma Tamuli

January 18, 2021

It is SHOCKING how unprofessional and horrible Aftership's customer service and support is. If you care about working with developers who bother to respond to emails, do NOT do business with Aftership.

Pine Street Clinic
United States
4 minutes using the app
AfterShip replied January 21, 2021

Dear customer,

This app is Automizely: Mobile App Builder, not AfterShip...

Our team has reached out to you to assist you. We are sorry for the bad experience you have had and in the meanwhile, we will improve our customer service in order to help our valuable customers in time.

Regards,
Automizely Team

March 3, 2024

Cecelai Strange
United States
26 days using the app
AfterShip replied March 4, 2024

It is unfortunate to know that you did not have the best experience using our app and you are not happy with the support. I am sorry for the inconvenience.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we are working hard to make our app user-friendly and provide a great support experience.

You are our valued user and we will ensure that you have a great experience with our app.

Apologies for the inconvenience caused.

Regards,
Team AfterShip