Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for enhancing email campaigns, noting its ease of use for both beginners and experts. Key features like automation, customizable templates, and SMS marketing are praised for boosting marketing efficiency. The seamless Shopify integration and responsive customer support are also highlighted, making it a valuable asset for improving email marketing strategies.
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I have spoken to Hana regarding my issues with the domain to be verified on my account. Hana has been very helpful and have provided me with full support. She didn't left me until all was sorted. I am very grateful that she has guided me throughout until the issue has been resolved.
Very helpful, good support
Thank you kevin.
Had the pleasure of working with Jade from Avada. She was so helpful and the app was really easy to use. Dont try to figure it out on your own & contact the customer service to guide you through the app. My problems were resolved so easily and quickly! The app also helps you customize all your emails beautifully for ecommerce purposes.
Great support from Hanna, even for the free features ! Thanks !
Hana and the team has done a great job in customer support, will continue using Avada
"Hana" what a great support. I cant understand how you people have the patience to help stupid people like me.. 10/10 stars!!
These guys, change my forms trigger rule, and make popups have been shown infinitely times to my customers, bringing down my conversion rate and sales, causing me to lose more than $600 in one day because of this
Dear Bienestar (world)'s Store Owner,
First and foremost, we sincerely apologize for the inconvenience and frustration this issue has caused you. We understand how critical it is for your forms and popups to function correctly and the impact it has on your conversion rates and sales.
We would like to clarify that no one from our team has changed the trigger rule for your forms. Our team is not authorized to make any changes to your account settings without your explicit authorization. We take such matters very seriously and always prioritize the integrity and security of your account.
Could you please confirm if everything is now functioning correctly? If there are any ongoing issues, we are here to help and resolve them as quickly as possible to ensure your app performs optimally.
Once again, we apologize for the inconvenience and appreciate your understanding. Please feel free to reach out if you need any further assistance.
Best regards,
Avada Support Team
Great and very fast customer service! Audrey was very helpful!
I would not recommend it because every time I send out a campaign we lose more subscribers. I asked about a customer sender's domain but I was referred to setting up different emails for marketing and transactions.
Excellent support, I absolutely recommend it! Thank you for Lydia and Nikita's extreme patience and dedication.