Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and efficient, offering customizable features such as templates, workflows, and advanced segmentation. It's praised for its automation of email sequences and SMS reminders. The support team is highly commended for their prompt and professional assistance. Merchants appreciate the mobile-friendly design, generous free plan, and affordable paid plans. The app's analytics, reporting features, and 24/7 customer service are also highly valued.

October 31, 2023

The app works well, but I hope they will update the editing process and the design. It feels a little bit outdated. However the customer service is perfect. Esther helped to solve my problem in just a few seconds.

zoe & co
28 days using the app
October 18, 2023

Currently I'm using this app for my email marketing, and I must say, it offers you a great variety of automation work flows. they have a variety of features which we can use it for free and also it's user friendly. The customer service is great as they reply instantly and help you with your queries. Jasmine from customer support has helped me a lot. I have just started using this app so far i'm satisfied with it.

5 days using the app
October 4, 2023

The support from Esther was excellent, haven't had a chance to use the app yet but so far the support has been pretty good.

Dog and Pet Stuff
16 days using the app
November 21, 2023

best customer service with quick and helpful responses i lucky to speak to Wendy on two occasions, and by far she was very patient and guided me thru all the steps .
The app it self is very easy to navigate as i have tried others and by no doubt this one i find the most action when coming to have my store run functionally

CrisMo Designs
United States
About 16 hours using the app
September 4, 2023

So far so good. The customer service is 10 out of 10. I think I need more time with it to give it a proper review.

United States
14 days using the app
October 10, 2023

Die Sendung der Newsletter würde zuerst blockiert. Ich müsste dann den Support kontaktieren und Liz hat mir sehr gut geholfen das Problem zu lösen.

4 months using the app
July 19, 2023

Its a little difficult to get the hang of since the workflows have a lot of terminology that can be confusing, but the support was very helpful. I worked with Esther in the chat and she was able to fix some issues I had and help with with work arounds. All in all I think there are some improvements that can be made, but the value is there and the price is right so I like this app so far!

Hanafy Pigments US
United States
2 months using the app
August 30, 2023

The live chat is really helpful. Emily was assisting me and she was really helpful. She helped me navigate through the app seamlessly.

About 1 hour using the app
May 18, 2023

Thanks Esther for your prompt help via chat when I was setting up. Looking forward to sending my first campaign.

Rose Gymwear
United Kingdom
6 months using the app
February 12, 2023

Great app. Worth the investment. Avada Email Marketing & SMS is a powerful marketing platform that allows businesses to easily create, manage and send email campaigns. With its easy-to-use interface, users can quickly create campaigns, customize their look and feel, and track the performance of their emails. Additionally, Avada’s SMS marketing feature allows businesses to send text messages to their customers, and to track the performance of their campaigns. Overall, Avada Email Marketing & SMS is an effective marketing tool for businesses of all sizes.

United States
4 months using the app