Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable email and pop-up templates, and automation capabilities. They find the segmentation and targeting features useful for personalized campaigns, leading to improved engagement and conversions. The app's free plan is praised for its cost-effectiveness, especially for new businesses. The support team is highly commended for their exceptional service. Merchants also value the detailed analytics, mobile-friendly design, and SMS marketing features.

February 12, 2023

Great app. Worth the investment. Avada Email Marketing & SMS is a powerful marketing platform that allows businesses to easily create, manage and send email campaigns. With its easy-to-use interface, users can quickly create campaigns, customize their look and feel, and track the performance of their emails. Additionally, Avada’s SMS marketing feature allows businesses to send text messages to their customers, and to track the performance of their campaigns. Overall, Avada Email Marketing & SMS is an effective marketing tool for businesses of all sizes.

United States
4 months using the app
July 19, 2023

Its a little difficult to get the hang of since the workflows have a lot of terminology that can be confusing, but the support was very helpful. I worked with Esther in the chat and she was able to fix some issues I had and help with with work arounds. All in all I think there are some improvements that can be made, but the value is there and the price is right so I like this app so far!

Hanafy Pigments US
United States
2 months using the app
May 10, 2023

It's fine. You can get help form the support anytime you need (as Jasmine helped me) but it has happened a few times that I needed help, because something didn't work

4 days using the app
Edited October 24, 2022

Amazing support service (Hana was really nice and helpful, 5-star service), but the web is a little messy. Also, there are great templates to use for your emails.

28 days using the app
Avada replied October 26, 2022

We were absolutely overwhelmed to see your review of our app and service!
We hope you experience the app more and give further feedback. Have a nice day 😊

All the best,
AVADA support team

April 10, 2023

Just getting started with the platform. So far, it seems user-friendly and Esther quickly responded and help with any questions I had.

Luna & Ella
United States
4 months using the app
January 4, 2023

support was fast and amazing (thanks emiliy)
the app is super responsive and you can edit every thing! from workflows to copywriting.
4 stars becuase of sms plan is really expansive

1 day using the app
May 18, 2023

Thanks Esther for your prompt help via chat when I was setting up. Looking forward to sending my first campaign.

Rose Gymwear
United Kingdom
30 minutes using the app
December 9, 2022

I had trouble connecting my Shopify account to AVADA, but Emily worked with me until we figured out a solution! Very pleased with her customer service!

United States
6 months using the app
April 9, 2023

Quick response for help. No wait times. Jasmine who help me was very quick and i got the information and guidance i needed.

35 minutes using the app
September 4, 2023

So far so good. The customer service is 10 out of 10. I think I need more time with it to give it a proper review.

United States
About 1 hour using the app