Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable templates, automated email sequences, and SMS reminders. It's praised for its user-friendly interface, segmentation capabilities, and mobile-friendly design. Many commend the customer support team for their professionalism and efficiency. The app's reliable performance leads to increased open and click-through rates. Additional features include live chat and robust analytics for tracking campaign success.

September 5, 2023

Functionality is good but worst customer service of any app I have installed in 6 years. If you only need basic support via their chat you should be fine but any other issues they ( pretty sure it's just one person behind all these apps actually ) say that they are going to send to their " technical team " and NEVER hear back. Ever. Out of every single ticket. What technical team?!

Heather Freitas
United States
About 2 months using the app
August 17, 2023

they spam my email for internal glitched emails every 5-10 minutes for a past 2-3 weeks, i contacting them every day to solve the problem. nobody care, never received any feedback from them. support is useless.
asked to provide contact of supervisor, to aware of the problem. guess what nothing.

they trashed our corporate email . i can't find any useful email from my customers because, they sent a tousand of email for a past 2 weeks.

want to delete this shit and forget . give you 24h

F.O.X Nails USA
United States
About 2 months using the app
September 5, 2023

WOW this support is the worst I even seen, they have a problem with their system but there is no developer that can fix it, I'm waiting over a week and nothing, the app work well but if there is a problem no one is going to take care of it, it's not the first time they has an issue and i waited so many time and got 0 support

United States
6 months using the app
June 3, 2023

Do not use this company. I have spent 15 mins on a web chat and they cannot tell me how much they will charge for my number of email contacts, just keep sending me the same pricing table which says 'additional fees' will be applied and I have to upgrade and use in order to find out how much these fees are!

Bayt Al Aleefa (Pet House Trading) بيت الاليفة للتجارة
Saudi Arabia
About 6 hours using the app
September 8, 2023

This is an app that you think does the job, but in the background it ruins your theme.
The app made my theme not work as it should, although I contacted the support and they "tried" to help me, they blame it on my theme, when it turned out that the error is their codes that blocked several functions in my store.

ANCI sport
8 months using the app
November 17, 2022

Please stay FAR AWAY from AVA. There are constantly technical issues and their support team cannot help with anything. If I were to describe my experience with AVA it would be far too long, so I'll summarize it with this one sentence: AVA marketing sucks.

United States
7 months using the app
Avada replied November 17, 2022

Hi John,

We're genuinely sorry that you are experiencing this unexpectedness with our app and we would like to apologize for any discomfort this brought you.

We want you to know that we're here to assist you. We did send you a follow-up email about this, please kindly check that in your email inbox. I look forward to hearing from you soonest!

Best regards,
AVADA Support Team

March 26, 2023

They take money and block account, dont use this they are scam.Support has no power to help with nothing all they say they wait manager to take action...and manager never show

About 1 month using the app
Avada replied March 26, 2023


We am sorry for the inconvenience you have while using our service. We believe that there was a misunderstanding between us and I would love to clear this out.

As you did now want to use our service, we are happy to refund the app charge for you. Since the billing for buying SMS credit is still pending, we can not issue the refund from our dashboard.

You can refer to our policy here:
- How your bill is collected: https://help.avada.io/en/article/how-does-avada-process-refund-12pwjhx/
- How we refund the app charge: https://help.avada.io/en/article/how-does-avada-process-refund-12pwjhx/

To help you get your money back without waiting for your billing paid, we will reach out to Shopify billing team to ask for a reversal.

I hope you understand that customer service is always our top priority. We promise to continue to prioritize you!

We have sent you a follow-up email with more details. Please check your emailbox for further update.

Don't hesitate to reach out if you have any more questions, comments, or concerns. We’re thankful that you took the time to share your concerns with us.

Best regards,
Avada Support Team

October 15, 2022

im still being charged and i uninstalled, i need help with this...........................................

Stockholm Co.
About 2 months using the app
September 6, 2023

A pesar de que Liz es maravillosa, el cartel de bienvenida no se ajusta a los moviles algo imprescindible y despues no se porque quieren acceder todo el tiempo a tu tienda en shopify y que le des acceso a todas las aplicaciones, algo inexplicable, voy a desconectar todas estas apps que de verdad son raras. Ademas es constante no puedo ayudarte si no me das el codigo de colaborador de tu tienda.

1 day using the app
September 7, 2022

After installing the app, I reached out to their support to get help with some points and they were very helpful and after every question they answered they directly asked me to leave a review. Which I refused until I complete using the app. The app has rich functions and solves many issues I have but after few weeks every time I contact their support for a simple question they just ignore it and keep me waiting . Now while I'm writing this reviews chatting with Emily and asked her how long does it take to approve Whatsapp API access? simple question right? until now I'm waiting around 5 minutes for her to answer me and tell me: "About that part, I need to check with my developer" it seems to me a very long time to wait around 5 minutes to get that simple answer. Last week I chatted with Hakeem from their support and asked him for how to add an abandoned product URL to the SMS messages and he left me waiting for over 10 minutes! it seems to be very rude and unprofessional behavior from their support. Hope a supervisor will see this review and do some steps to correct this and make the representatives answer questions in a timely manner.

ATY Home Decor
United States
About 2 months using the app
Avada replied September 7, 2022

This is Daisy, customer service manager at AVADA. Thanks for your feedback as that helps us improve the service better for you and other customers.

I see that you have recently submitted a request to send WhatsApp automation by your own sender. WhatsApp requires all companies to verify their Facebook Business Manager account. Average processing time by Facebook are 3-7 business days, but in some regions this can take up to 4 weeks: https://prnt.sc/pXUTSul77WWb

However, while you are waiting for the approval, we can help you use our shared sender to send WhatsApp automation messages.

I totally understand that time matters. You and our valuable customers deserve the best support with questions answered in a timely manner.

I am so sorry for the experience and the person in charge including Emily and Hakeem already took their responsibility for the actions! I have just sent you a follow up email just now. Please help me check the mailbox so we can continue assisting you.

Best regards,