Reviews (1,911)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for automating personalized email campaigns with its user-friendly interface and customizable templates. It features advanced automation and seamless pop-up integration, suitable for both novice and experienced merchants. Exceptional customer support, particularly from team members like Hana, Lydia, and Esther, is frequently praised for their quick and helpful responses. Merchants appreciate the ease of setup and management, enhancing their overall marketing efforts.

September 24, 2024

Quick, cool and very useful! Got small problems with UI, but Jasmine give me quick answer and help me! This one app is great, easy to manage all.

airsoftgrenades
Latvia
Almost 2 years using the app
Edited September 18, 2024

I've been using the Avada Email Marketing APP, and it’s been a game-changer for my business. The app is easy to use, with powerful features that streamline my email campaigns. The templates are great; the automation options have saved me so much time! What stands out is the exceptional support—Sonny has been accommodating, guiding me through every step and answering all my questions promptly. Her assistance has made the whole experience even better.

FRISKY BUSINESS SG
Singapore
12 months using the app
September 18, 2024

I have been using this app for the past one week now . Best thing for me is that it has a very detailed and easy to understand workflow that gives great control , beautiful ready made forms and automations to choose from . Since I installed it , my subscriptions have risen quite a bit but most important is their customer support .. very patient and thorough . They really try to understand the issue and resolve it for you .. and the plans rates are quite reasonable compared to other apps . So far it has been great going and hopefully i can continue.

korobidesign
India
8 days using the app
October 20, 2024

I had the pleasure of working with Audrey from the Avada customer support team, and I couldn't be more satisfied with the service I received. Audrey was incredibly patient, professional, and quick to understand my issue. She went above and beyond to ensure everything was resolved efficiently. Her friendly attitude and thorough knowledge made the whole experience smooth and stress-free. I truly appreciate her dedication to helping customers, and I will definitely recommend Avada support to others, thanks to Audrey's outstanding assistance

Qmr Fashion
Egypt
26 days using the app
October 18, 2024

I love the customer support chat feature. Im always so clueless on things and the customer service team always helps me figure things out with quickness. Audrey was super helpful

Mula Mozza
United States
About 2 months using the app
August 21, 2024

I recently started using Avada Email Marketing software, and as someone new to the platform, I was initially overwhelmed. However, my experience has been nothing short of fantastic, thanks to their excellent customer service.

I encountered an issue with setting up my first email campaign and wasn’t sure how to resolve it. I reached out to their support team, and Hana, one of their customer service agents, was incredibly helpful. She making sure I understood how to navigate the software. Her expertise and friendly demeanor made the process so much easier for a beginner like me.

What I appreciated most was how quickly Hana responded and how she made sure that I was comfortable with everything before we ended the session. She even followed up later to ensure everything was running smoothly.

Overall, I’m very impressed with Avada Email Marketing software. It’s user-friendly, and the customer support is top-notch. If you’re new to email marketing or need reliable support, I highly recommend Avada. Hana and the team have certainly earned my trust!

Plumpco
South Africa
17 days using the app
September 28, 2024

Great Customer service, I wanted some custom elements on my form, they personally helped me sort those out. Would recommend this app to everyone 10/10

Dishvana
India
28 days using the app
September 28, 2024

nice app! It’s user-friendly and has all the features I need. Plus, the customer service is excellent—they’re always quick to help with any questions I have. Highly recommend

MOBCOS
United Arab Emirates
About 1 month using the app
August 13, 2024

I recently had the pleasure of working with Hana from the Avada support team, and I cannot praise her enough for her exceptional assistance. Hana was incredibly patient and knowledgeable, guiding me through the intricacies of setting up my email marketing campaigns with ease. Her expertise and friendly demeanor made the entire process smooth and stress-free. I felt well-supported and confident in using the Avada platform thanks to her clear explanations and helpful tips. If you’re looking for top-notch customer support, Hana is a shining example of Avada’s commitment to excellence. Thank you, Hana, for all your help!

Ardeneve
Morocco
About 2 months using the app
September 10, 2024

This is an awesome app, though I have just start using it, but results are amazing. Cherry on the top is their customer support team who they are just one buzz away.

AryaAura
India
About 1 month using the app