Reviews (1,940)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

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Merchants highly recommend this tool for enhancing email campaigns, noting its ease of use for both beginners and experts. Key features like automation, customizable templates, and SMS marketing are praised for boosting marketing efficiency. The seamless Shopify integration and responsive customer support are also highlighted, making it a valuable asset for improving email marketing strategies.

July 16, 2024

great for email marketing and customer service is 2nd to none. highly recommend

DB Travel
United States
3 days using the app
June 19, 2024

Lydia is good. She is knowledgeable on her craft. Keep her for she's a jewel. Thank you

Kraken Race Supply
United States
2 months using the app
June 17, 2024

I've been using the AVADA Email Marketing app for a while now, and I am thoroughly impressed. The app is incredibly user-friendly, offering a wide range of features that cater perfectly to my email marketing needs. From easy-to-use templates to advanced automation capabilities, it has everything you need to create effective email campaigns.

What truly sets AVADA apart is the exceptional support team. Lydia, in particular, has been a tremendous help. She is always quick to respond, incredibly knowledgeable, and goes above and beyond to ensure that any issues are resolved promptly. Her guidance has made a significant difference in optimizing our email marketing strategy.

Overall, I highly recommend the AVADA Email Marketing app to any Shopify store owner looking for a reliable and powerful email marketing solution. The combination of robust features and stellar customer support makes it a must-have tool for any business. Thank you, AVADA team, and special thanks to Lydia for her outstanding support!

iTrade.rs
Serbia
3 months using the app
June 11, 2024

Integrating Avada Email Marketing with our Shopify store was seamless, thanks to Hana's exceptional support. She guided us through each step, ensuring everything was set up perfectly. Avada's user-friendly interface and powerful features have significantly improved our email campaigns, increasing engagement and sales. Highly recommend for any Shopify store owner!

Thank you, Hana and Avada team!

Khushify
India
5 months using the app
Edited July 26, 2024

used the app 2 years, but there have been technical problems in recent months, Inexplicably sent last year's order confirmation email, many of our customers complained why send last year order confirm email, the most disastrous thing was sending hundreds of emails at once.

I want to set up email once and run it forever, This app obviously can't do that, it has a lot of technical errors. If you schedule an email to be sent, it may not be sent on time, and may be four or five hours later than the time you set. The worst thing is that SMS delivery will also be delayed. If you set it to be sent at 8 pm, it may be sent at 1 am.Every time you ask, the customer service will explain that it is a technical reason.

Sometimes the button to send the test email disappears, sometimes integration with other app breaks, and by the time you discover it, months have passed.

I've had enough of the recurring problems, obviously this is not a mature app, and its technical errors may cause you to lose a lot of customers. by the way, there are also problems with email recognition. Many customer emails are identified as undeliverable, but Shopify's automatic emails can be sent to the customer's inbox.

Although it is cheaper than other apps, it has many shortcomings and I have to give up this app.

Crystals Wholesale USA
Hong Kong SAR
Over 3 years using the app
June 11, 2024

Very good tool, very complete, the audiences are easy to segment, the automations and the forms work well and the support is just insanely fast and useful. I would 100% recommend.

Ready For Take-Off Book
France
4 months using the app
July 25, 2024

I am still learning the app. Avada came highly recommended on youtube as one of the top 5 best. it seems easy and functional. i appreciate the fact that customer service is available 24/7. I recently spoke with Hana. she was very helpful

Sons of SPPhillips
United States
About 9 hours using the app
June 19, 2024

top Service, Mia will provide you with excellent assistance with your questions and problems

Monitoren.shop
Netherlands
About 2 months using the app
August 7, 2024

Everything works smoothly, and the customer service is brilliant. Thank Hana for helping with the issues I had!

OneClickTemplates
Latvia
About 1 hour using the app
June 29, 2024

Avada Email Marketing & SMS app has great marketing automation features to offer. The app is easy to use with great guidance and help from the Team especially Hana whom I have had many dealings with when I have queries and issues. Hana has been great and very patient in assisting me. Thank you.

Scarlett Rolling
Australia
14 days using the app