Reviews (1,940)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for enhancing email campaigns, noting its ease of use for both beginners and experts. Key features like automation, customizable templates, and SMS marketing are praised for boosting marketing efficiency. The seamless Shopify integration and responsive customer support are also highlighted, making it a valuable asset for improving email marketing strategies.

April 1, 2024

I really loved the app workflow. It is very user friendly, with GENEROUS amount of emails and costumers, and with REASONABLE paid plans. Also the team is so professional, especially the support team who is available 24/7. Esther is actually a very supportive and helpful costumer service agent. Cheers to her.
WOULD DEFINETLY RECOMMEND THE APP !

Tape It
Lebanon
6 months using the app
Edited December 15, 2024

really avada is a good helping to many here.. i got great help from damian .he is so helping. cooprative and good ..thank you for damian and for avada

HJG
Egypt
5 months using the app
April 11, 2024

An easy to use and low-cost app with great customer service. Today I was helped by Tracy with an email campaign that wouldn't send. She took care of me and solved my issue in no time. I strongly recommend this app

Casshoo Reiki
United States
5 months using the app
June 15, 2024

I wanted to extend my heartfelt thanks and appreciation to your support advisor Kevin for his exceptional assistance today. As a representative of BOCAOUT WORLD, a world of fashion, Kevin promptly and efficiently helped me find a solution to an issue within seconds. His expertise and dedication truly made a significant difference in resolving our query swiftly, allowing us to continue delivering our best to our customers.

BOCAOUT WORLD
United Arab Emirates
14 days using the app
January 3, 2024

The perfect email app. I have worked with several platform but I really think this one is the best! Customer service is very good and super fast communication. I have been helped very quickly and very well by Emily, she has answered my questions well and quickly allowing me to move on quickly as well. In short top app

Hello Sleek
Netherlands
5 months using the app
July 4, 2024

Excellent support, I absolutely recommend it! Thank you for Lydia and Nikita's extreme patience and dedication.

Haven Lux
Portugal
About 2 months using the app
Edited May 8, 2024

The customer support in unparalleled. Having a live agent to chat with has been so amazing for setting the whole thing up for a noob like me. The whole process has been quite painless and easy to use and I am the least tech savy person I know other than my mom. Esther has been extremely helpful with the process.

Mia is also amazing. Super quick responses and got everything sorted out in a few minutes.

Really happy so far. I also love how generous they are with the free plan, and I think its brilliant marketing. Get hooked when you're small and then why would we switch later? We most likely wouldn't.
Very impressed.

Ratpack Canada
Canada
2 months using the app
July 18, 2024

This is a very good app. I want to thank Kevin from Avada Email marketing & SMS for helping to add a form on a particular page. Fast and efficient support. Really appreciate the help. Thank you so much

nordic-glow.com
United Kingdom
About 2 hours using the app
June 24, 2024

It's my first time using this app and I can tell that it's not that easy as I expected, but the team (Lydia) is very helpful and all my issues have been solved!

Pullchi
Hungary
14 days using the app
March 14, 2024

First email marketing app I've used as a small business, and it has been great so far. There have been a few hiccups here and there, and i feel like the app has room to grow, but overall good for starters.

Absolutely love the customer service. They are REALLY quick with their replies and get straight to helping you with any issues. Shoutout to Esther for being so patient and taking the initiatives to help me to change certain settings on her end (really appreciate it! <3).

Mood and Skies
Singapore
About 2 months using the app