Reviews (1,801)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable features, and professional templates. It's particularly beneficial for small businesses due to its free plan. Many have seen improved engagement and marketing results after use. The customer support team is highly praised for their responsiveness and assistance. The app's ability to manage large contact lists and its segmentation capabilities are also valued.

December 16, 2022

Prakash did a great job at helping with my subscription form issues!
Any other issues he has informed the tech team with speed and efficiency.

natasha-pelley-smith-artwork
Canada
About 1 hour using the app
August 12, 2023

Emily is really kind and active when I was asking about the templates. It is a pity that this app does not support other language. Thank you!

DOOMBI
Hong Kong SAR
About 1 hour using the app
June 4, 2023

Fantasico service and support from Hana! Couldnt ask for anything else! A+++ :)
I highly recommend this platform!

True Nemesis
Australia
About 1 hour using the app
June 13, 2022

Excellent customer service, simple setup and very customisable. Everything you need to set up a detailed abandon cart automation. The SMS is a very interesting addition.

MillysMarvels
United Kingdom
About 1 hour using the app
August 6, 2023

I decided to try the Avada Email marketing & SMS today by integrating it to my store. The app seems to be a great one, though it's my first time. I was so excited to start using it, however I encountered a couple issues with the settings. I contacted their team which promptly responded and specifically Tony who helped me solve the issue. I just want to say thanks for being available, mainly because many amount us entrepreneurs are not that good at using computers. As we are trying to do everything by ourselves, things might sometimes get tough for us and a helping hand is always very welcome. Thank you so much Tony and to the rest of his team!

BEE'JOOEL
France
About 1 hour using the app
June 24, 2023

Good and responsive customer support! They answer my questions and help me alot while im trying to set up my email Campaign. Highly recommended if anyone looking for a dependable email marketing service.

KoalaKulture
Singapore
About 1 hour using the app
July 6, 2023

Easy to use. Good service. Emily is super helpful and being so clear in guiding me on how to make it.

Huge Tomato
Canada
About 1 hour using the app
June 7, 2023

I had several questions on pricing and features in regards to using this App. Their are so many to choose from & I was able to reach customer service right away. I spoke with Lydia & she was extremely knowledgeable on the features & pricing plans. She answered all of my questions quickly & was extremally polite. I am excited to start using this App knowing that I have great support right there if I need it!

LISA MARIE BOUTIQUE
United States
About 1 hour using the app
June 19, 2023

Congratulations for these apps from the Avada team, always with a lot of support to solve all the problems I've had so far. Thank you Emily for solving my question.

Le Maropoh
Brazil
About 1 hour using the app
August 7, 2022

I am using this app to grow our business and gain a much larger subscriber base through deliberate communication Prakash was extremely friendly, expeditious and knowledgable. I will definitely recommend AVADA to my associates and friends.

Happy Mellow
United States
About 1 hour using the app