Reviews (1,908)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.

January 27, 2022

Fantastic Customer Service with Candice. Whatsapp marketing is very very nice and SMS from Italy is so usefull.

OLIO CIAVATTA
Italy
5 days using the app
Edited December 26, 2021

I'm enjoying what I've seen so far.
As I am starting this business, I do not have experience in online marketing and I will enlist Avada's help.

Pleiadesco
Brazil
5 days using the app
June 22, 2021

Fantastic customer support especially from Rainy thank you so much. Great marketing app and is free

Christina's Fabrics | Online Superstore | Quality Fabrics | Great Prices
Canada
5 days using the app
Avada replied June 23, 2021

Thank you for your lovely review. Our pleasure to support you and I hope you can exploit out app in the near time to see more results.

We are always willing to assist all the time.

Thank you again and wish you all the best,
Rainy from AVADA

April 18, 2023

Hana helped me she is the best! Very good app i will be using it forever. It's Good when there is someone who can help us!

Fitness
Australia
5 days using the app
July 5, 2023

Hallyfe from Avada helped me instantly when i couldnt figure things out and was very nice and quick through the whole process.

Vertigoshoponline
Germany
5 days using the app
October 18, 2023

Currently I'm using this app for my email marketing, and I must say, it offers you a great variety of automation work flows. they have a variety of features which we can use it for free and also it's user friendly. The customer service is great as they reply instantly and help you with your queries. Jasmine from customer support has helped me a lot. I have just started using this app so far i'm satisfied with it.

Originalli
India
5 months using the app
June 13, 2021

I had a great experience using app The support team at Avada was exemplary. I am really grateful to Daisy for providing the correct coding in place on the website. The result was fantastic and I am very pleased with the care and patience taken to I solve any known problems - highly recommended!

SPARKLESEMPORIUM TOYS AND GIFTS
United Kingdom
5 days using the app
Avada replied June 13, 2021

Hello,

It was a pleasure serving you with our Email Marketing Automation. I really appreciate you taking the time to share your feedback and being so open with us.

We hope you'll come and see us again soon! We are willing to help you in any way we can.

Best regards,
Daisy

August 2, 2022

Ich habe diese APP verwendet und ich muss euch mitteilen das ist Supper.
und die Support ist Sehr nett und Freundlich Herr Prakash.

patylove.com
Austria
5 days using the app
Edited February 24, 2022

Estou há menos de 1 mês utilizando a ferramenta e posso dizer que a experiência tem sido positiva. Recentemente tive um problema de configuração do formulário mais Dayse me surpreendeu bastante com seu suporte e resolveu tudo em menos de 1 hora. Atualização: Enfrento muitos problemas de atualização ainda. Não consigo utilizar a ferramenta da melhor maneira. Agora mesmo tento salvar a campanha e a página carrega e volta para a antiga configuração. Estou prestes a desistir do app, embora o layout e toda a parte intuitiva do app sejam excelentes. Pena que não está funcionando bem.

Honey Belt Brasil
Brazil
5 months using the app
Avada replied February 24, 2022

Hi,

Thank you for your feedback. I immediately check your conversation with our chat support team and see the current issue is that you cannot load the campaign. It can be your Chrome is not updated to the latest version or another technical reason.

No worries, we are testing it on your same device and also I sent you a follow-up email so that we can sort it out very quickly.

Hope to hear back from you soon!
Thank you,
Rainy

June 16, 2023

Simple, and powerful app.
Plus: I had a little problem, but the support was brilliant. I wrote in the chat and they solved the problem immediately

Mielőtt Telket Veszel
Hungary
5 days using the app