Reviews (1,908)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.

December 17, 2020

Excellent Support with quick response even for free trial users. The app is eay to configure with built in templates as has all the features of a hard-core email marketing software.

MobiLights
India
4 days using the app
Avada replied December 18, 2020

Thank you so much for your review! That is a big motivation for us to keep up with the good work and continue providing better support for you and other users.

Should you need any help, please feel free to contact us at any time. We are willing to help.

All the best,
Jasmine

September 9, 2023

The customer support was very quick and more supportive than my expectation.

PawTopia
Thailand
4 days using the app
October 19, 2023

Really simple to use, and great software. Abby was really helpful in getting everything integrated and verifying our website. Thank you!

Lunar Fragrances
United Kingdom
4 days using the app
October 10, 2023

Die Sendung der Newsletter würde zuerst blockiert. Ich müsste dann den Support kontaktieren und Liz hat mir sehr gut geholfen das Problem zu lösen.

TechGreenStore
Germany
4 months using the app
November 15, 2022

Great software. Helped our store a lot! And Ms. Hana was very patient in answering the questions we had!
Thanks again!

Leofoto SOAR
United States
4 days using the app
October 1, 2023

Emily helped me though a confusing roadblock I experienced.

Kapital P
United States
4 days using the app
November 25, 2022

customer service is one of the best. jasmine really helped me through onboarding. helped me with some confusions

Auction Dise
India
4 days using the app
October 1, 2023

Customer is great :)

Lock Launch Jewellery
Singapore
4 days using the app
April 10, 2023

Just getting started with the platform. So far, it seems user-friendly and Esther quickly responded and help with any questions I had.

Luna & Ella
United States
4 months using the app
January 23, 2023

The customer service is excellent I really appreciate all the help Jasmine provide to us.
Thank you very much.

VidaSana
United Arab Emirates
4 days using the app