Reviews (1,908)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.
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The customer service is excellent I really appreciate all the help Jasmine provide to us.
Thank you very much.
Great Customer Service. Tracy helped me make sure my popups were set up correctly in a timely manner. Abby also later helped me make adjustments to my popups. Service is quick and helpful. Would 100% recommend.
Estou ainda configurando, mais os recursos atendem bastante o que necessito, e o suporte do Hakeem foi muito bom, eles tem uma equipe de suporte muito boa. Prestativa e com retorno rápido. Recomendo !
It's a great app, very mindful when developed, but not an easy one to set. New users might get lost when setting up as there is a lot of work to do. But don't worry, they have 24/7 customer service! Liz and Drake have been so patient with me, love them both:) PS: Love to see the templates got so many combinations for users to edit.
So far Ava Email is easy to use and makes you look great while doing it. I'm still setting everything up but when I hit a small snag in the design part of my welcome email, I was able to connect with Emily, not in minutes it was seconds. I couldn't believe how quickly she replied. Emily was able to resolve my problem and I was back editing my welcome email in no time. If everything turns out like her support I think this will be a winning email marketing program! I'll edit this in a few months to let you know.
We are so thankful as you’re pleased with the results and that we were able to help.
If there’s anything else we can do to help, please let us know. Have a wonderful day!
Sincerely,
AVADA Support Team
I reached out to Hana for assistance and was immensely pleased with the promptness of her responses. Within just a minute or two, she was connected and ready to assist. I inquired about setting up a "Buy X Get Y" coupon system, and although they don't currently have that exact feature, Hana was quick to provide alternatives. I appreciated her suggestions but opted for a text-based solution given my current timeline to launch my store.
One significant highlight was Hana's generous offer of 12,000 free emails per month, which I found to be an excellent value addition. While the exact solution I was looking for wasn't available, Hana's swift, kind, and proactive assistance made my experience a positive one. I'll be sticking with the current app for now, but it's great to know there are support representatives like Hana to assist when needed.
Lydia was super helpful and great. 5/5 ty Lydia. Would walk into traffic for her.
The customer service patiently solved all my problems, it is worth recommending to use.The settings of the email settings and reply section are all great, praise
Hana provided exceptional support and promptly assisted me. I'm deeply grateful. #CustomerService #QuickResponse
It works nice and has great tools to realize a custom workflow.
The support is nice, responds VERY fast and provides fast solutions.
Thanks to Liz!