Reviews (1,908)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.

June 22, 2023

customer service is always available. they solve problems. they're also horrible. very useful app....

FIVEART
United Kingdom
3 days using the app
March 14, 2022

This app gives a professional look with a great workflow. Customer support is also very helpful. Thanks, AVA

Lavine Fragrances
South Africa
3 days using the app
October 3, 2022

This is the for all in one features. No other apps provide realtime abandon cart features. However it does. Also I would suggest to provide exporting/download the data with date range filters which will make it even more effecient and user friendly.

Livspace Catalogue
Singapore
3 days using the app
November 16, 2021

this app is amazing. Great customer service and UI design. I had some issues and Jasmine helped me out promptly. Very patient and welcoming.
I definitely recommend it.

Dekala Store
United States
3 days using the app
March 16, 2022

Customer service is top notch! Just added tis to my store and I am so pleased with all of the features. So glad I found it!

Shinkah Beauty
United States
3 days using the app
January 5, 2023

This is very good in its work and I must say that their support is very quick and helpful, I was facing issues in activating push-notification but Jasmine from Avada helped me to activate it, she does within 1 to 2 minutes. Thank you

NATURE YARD
India
3 days using the app
Edited August 13, 2022

Thanks Prakash,
great experience,,
As I need help and they are responding very quick and the GUI is very helpful and useful in creating emails and SMS .

Vrkah
India
3 days using the app
March 21, 2023

I got to talk to Hana who solved my issue within minutes from pressing the “Contact Support” button. It was a nice and helpful experience.

Bolddesignz
Sweden
3 days using the app
September 10, 2023

La Señorita Esther me ayudó a resolver mi problema de manera inmediata.
muchas gracias por el apoyo

Hortyjardín
Mexico
3 days using the app
August 7, 2022

Using AVADA for my online store. Customer Service especially Esther always helpful. Thank you AVADA.

Thicle Street
Luxembourg
2 days using the app