Reviews (1,908)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.
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Jasmine was absolutely amazing! Extremely helpful, professional, and informative. Answered all of my questions quickly and was very friendly. If she shows what Ava customer service is, that in on itself is a reason to get this app!
Great app, very easy to use and to set up. The best thing is the customer support, which is spectacular! Quick, friendly and very efficient. I cannot recommend it enough!
Thank you for taking your time to review our app. And your words make our day!
We will improve the app every month. Notification update will be sent to you via emails or in-app. I hope this will be a helpful tool for your shop to gain more customers.
If you need further support, feel free to contact us at support@avada.io
All the best,
Rainy
I was creating my Shopify store and Abby was really informative and stayed with me until all of my questions were answered.
The App is very usefull to get back lost costumer or even to win new ones. I Recommend this app
Also if you need support I hope you will get Lydia, such a nice and helpful lady!
Great app and great support. Quick answers and quick help from basic to advanced topics. Thanks Daisy!
Great app and team, fast reply!
*When I told them I wanna send email with my own address, there's a little issue. In a minute, they tell me they are going to update the sender in this month, it's more than I expected, very good! Recommended!!!
Thank you so much for your review. We are excited to keep updating new features for the app and hope you will love it.
Please feel free to contact us anytime you need our support!
Best regards,
Rainy
Juliana was great help thank you. Would reccomend customer service was very quick to respond to verify
AVADA Team helped me successfully solve Spin's problem. It took more than an hour, and the serious and professional customer service made me have to give a five-star review. I highly recommend this Email Marketing Abandoned Cart by AVADA Commerce.
Hello,
Thank you so much for your review.
Your words motivate us to keep up with the good work and continue providing better service for you and other users.
I wish you many advantages for your business!
Jasmine
Easy to use with straightforward guidelines. Customer service is available 24/7 and attentive to all the blockers I faced. Abby was especially helpful to all the questions I had. Would recommend to all e-commerce beginners.
Amazing support service (Hana was really nice and helpful, 5-star service), but the web is a little messy. Also, there are great templates to use for your emails.
We were absolutely overwhelmed to see your review of our app and service!
We hope you experience the app more and give further feedback. Have a nice day 😊
All the best,
AVADA support team