Reviews (1,902)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.

November 24, 2022

Great help from Prakash in customer service. Very responsive and helpful. Solved my problem without a hitch. Many thanks.

Mabaha
France
40 minutes using the app
September 27, 2022

Great customer support. very easy to set up! Looks great on our site. I have tried other apps and I think we will stick to this one

AMADI Jewelry
United States
39 minutes using the app
March 9, 2023

Great Customer Support immediately even on the Free Account. Thanks especially to Abby form the Customer support team for fast and efficient suggestions.

DECIBEL shop
Bulgaria
38 minutes using the app
April 17, 2023

Aisha did a great job assisting me while having an issue with verification of my account. So far its good

INFINITY
United States
37 minutes using the app
April 17, 2023

Very good support, I had the pleasure to be assistedby Esther, a human ( not robot) ;)

Sleep.ma1
Morocco
36 minutes using the app
September 14, 2022

Awesome. Jasmine was very helpful. She helped me through all the processes. I would recommend this app.

SIAMKICK
Thailand
35 minutes using the app
November 16, 2022

Prakash's customer service was great! He answered all my questions and helped me fix my website and pop up forms.

the angel course
United States
35 minutes using the app
November 27, 2022

I used this app to handle email marketing, the customer service rep , Emily was very effective and worked quickly to resolve my issue,

ZoResortCollection
United States
34 minutes using the app
January 6, 2023

Great chat with Abby from the team
My first 10 mins using the Avada app and I'm sold.

It is easier to use than Klaviyo. Hopefully my customers can view the email when I send it via Avada.

SPIFFY Tech pants
Singapore
29 minutes using the app
May 24, 2022

Great. No issues - Look forward to trying out all the features on this app.
Great customer service. Very helpful. Highly recommended.

Sarahi.NYC
United States
29 minutes using the app