Reviews (1,908)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive email marketing and SMS tools, noting its user-friendly interface with a variety of templates and advanced automation features like pop-ups and customizable workflows for welcoming new customers and recovering abandoned carts. The free plan is particularly appreciated by small businesses and startups. The app's integration and functionality are described as seamless and reliable. Customer support, with staff members like Hana, Lydia, and Esther, is highlighted for their responsiveness and helpfulness, available 24/7 to ensure smooth setup and prompt issue resolution. Merchants credit the app with effectively engaging customers and boosting sales.
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This app really helped my business. Also, the customer service is amazing, they gave me all the information that I needed.
Virker som en rigtig fin app med gode funktioner og muligheder. Har ikke brugt den mere end en dag, men det ser ud til at tilbyde alt det, jeg har brug for. Liz fra support gav også god vejledning og var meget rar at snakke med.
I tried to take it for a test spin before committing to a paid plan. Tried twice and both times it wouldn't send.
Customer service explained the issue, but it's just not a good fit for me and I feel like it needs some improvement.
Prakash and Juliana are great though and very pleasant to chat with.
I used two of their plugins and they are very easy to use. Even if I only use the most basic functions, the customer service still tries to solve it for me. It deserves five stars, not a lie
Esther has helped me loads during this onboarding process. Would definitely recommend this app to others
Thank you so much for your review!
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Best regards,
AVADA support team
It's fine. You can get help form the support anytime you need (as Jasmine helped me) but it has happened a few times that I needed help, because something didn't work
Wooow, a really perfect app for my shop
Most everything I attempted to do during installation and configuration resulted in a Support intervention and subsequent escalation. In one instance, learned that my store was "magento" version so this Avada feature (inserting dynamic images in email template) won't work. Yet selecting the widget somehow remains a selectable option. Too many "delete cache & cookie" responses from support meaning that F/E devs have done a terribad job of cache management on the client side resulting in a lot of data-presentation issues. Example: information displayed on your dashboard is not current or accurate compared to what Avada Support is seeing at that same time. Sorry/Not-Sorry but had to move on to a new product evaluation.
The app is very intuitive and easy to use! Lydia in customer support was so kind in getting us up and running. I am excited to use the Avada platform for our store!
Easy to use, and the customer service from Hakeem was top tier. He quickly helped me verify my account so that I could get all of the benefits that come with having AVADA
We’re blown away by your kind words! We’re sure that the whole community would like to hear your detailed review of our app. Thanks again, and have a great day!
Best,
AVADA Support Team