Reviews (1,940)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for enhancing email campaigns, noting its ease of use for both beginners and experts. Key features like automation, customizable templates, and SMS marketing are praised for boosting marketing efficiency. The seamless Shopify integration and responsive customer support are also highlighted, making it a valuable asset for improving email marketing strategies.

December 11, 2023

Got help from Sunny who fixed my problem in no time with a verry kindly approach. 10/10.

KABE Collection
Sweden
About 1 hour using the app
December 16, 2022

Prakash did a great job at helping with my subscription form issues!
Any other issues he has informed the tech team with speed and efficiency.

natasha-pelley-smith-artwork
Canada
About 1 hour using the app
June 13, 2022

Excellent customer service, simple setup and very customisable. Everything you need to set up a detailed abandon cart automation. The SMS is a very interesting addition.

MillysMarvels
United Kingdom
About 1 hour using the app
October 6, 2023

Hana did awesome job Thank's

Dress Domain
United Arab Emirates
About 1 hour using the app
August 12, 2023

Emily is really kind and active when I was asking about the templates. It is a pity that this app does not support other language. Thank you!

DOOMBI
Hong Kong SAR
About 1 hour using the app
September 28, 2023

Came across this app by chance and wow - so far it's been amazing.

I had it downloaded 10 minutes and got in contact with the support and they've been so helpful. Jasmine and Tony have done an amazing job at answering my questions and diving into the platform for personalised support and assistance.

No links to a help guide or FAQ - these guys rolled their sleeves up and got stuck in with me. Can't thank them enough.

There's so much in this app to get stuck into. Can't believe there's so much for free.

Bellamianta Luxury Tanning
United Kingdom
About 1 hour using the app
January 14, 2024

great feature and great responsive customer service

Detox
Qatar
About 1 hour using the app
June 24, 2023

Good and responsive customer support! They answer my questions and help me alot while im trying to set up my email Campaign. Highly recommended if anyone looking for a dependable email marketing service.

KoalaKulture
Singapore
About 1 hour using the app
August 6, 2023

I decided to try the Avada Email marketing & SMS today by integrating it to my store. The app seems to be a great one, though it's my first time. I was so excited to start using it, however I encountered a couple issues with the settings. I contacted their team which promptly responded and specifically Tony who helped me solve the issue. I just want to say thanks for being available, mainly because many amount us entrepreneurs are not that good at using computers. As we are trying to do everything by ourselves, things might sometimes get tough for us and a helping hand is always very welcome. Thank you so much Tony and to the rest of his team!

BEE'JOOEL
France
About 1 hour using the app
July 6, 2023

Easy to use. Good service. Emily is super helpful and being so clear in guiding me on how to make it.

Huge Tomato
Canada
About 1 hour using the app