Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable automation workflows, segmentation, and targeting features. They find the pre-designed templates useful for creating professional content. Detailed analytics are provided for informed decision-making. The 24/7 support team is highly praised, with team members like Hana and Esther often mentioned. The free plan, offering a significant number of contacts and emails per day, is particularly beneficial for startups and small businesses.

February 17, 2024

Avada is an exceptional WordPress theme that offers unparalleled flexibility and functionality. Its intuitive drag-and-drop builder allows for easy customization, making it suitable for both beginners and advanced users. With a vast array of pre-built layouts and elements, creating a unique website design is effortless. Additionally, Avada's extensive documentation and reliable support ensure that any issues are quickly resolved. Overall, Avada is a top choice for anyone looking to build a professional and visually stunning website.

Personal Message:
Dear Emily,

I wanted to extend my heartfelt thanks for recommending Avada to me. Your suggestion has truly transformed my website-building experience. Avada's versatility and user-friendly interface have allowed me to create a website that perfectly reflects my vision. Your guidance and support have been invaluable, and I'm grateful for your assistance every step of the way. Thank you for sharing your expertise and helping me achieve my goals.

Warm regards,
imran mollah

AL MONI EXPRESS
Italy
About 2 months using the app
Edited February 28, 2024

something wrong with the app it doesnt work but they told me and refund the money all good now

Dinosaurized: An Army Store
United States
4 months using the app
February 20, 2024

The app is pretty straight forward and is pretty user friendly if you don't have a lot of experience with marketing and website pop ups. If you do run into an issue a quick chat with the support team will help fix that in no time!

Shout out to Hana who helped sort an issue in super speed and was really friendly!

Little Fluffy Cloud
United Kingdom
12 days using the app
February 25, 2024

Absolutely amazed by the stellar customer support from Audrey and Toby! Their responses were not only incredibly fast but also exceptionally helpful, guiding me through every step with ease. It's rare to encounter a team that's both this efficient and genuinely caring. Highly recommend their service to anyone looking for top-notch support! ❤️ #SpeedySupport #HelpfulHeroes

ANTEPLİM
Germany
2 months using the app
February 13, 2024

Finally a great prodyuct with great service. Esther has been a great help with me in every step of the way solving even the simplest of queries. Most importantly, I would always get instant support. Kudos to the team and I highly recommend Avada for all things shopify.

Design Factory
India
About 2 months using the app
March 26, 2024

Liz has been helping through my setup and it has been amazing. It is a fairly straight forward process but questions do come up. Liz had all the answers, right away. You can send your URL so the support team knows exactly what's going on. I wish other web companies had support like this.
Thank you!

HAIRMDL® Store
United States
4 days using the app
March 30, 2024

Discovering the app and the ecommerce world. The app even in the free version allows me to do my work done so far. Esther from the support took her time to answers to all my questions with speed with exemple. I really appreciate the app so far.

Team DZ store
France
About 1 month using the app
February 17, 2024

I had an outstanding experience with Avada's customer support team, particularly with Prakash and Emily. They were incredibly helpful, knowledgeable, and responsive, providing me with quick solutions to the setup issues I encountered with my e-commerce website. Their professionalism and dedication truly had a positive impact. I highly recommend their support services.

Sonder Fusion
Czechia
5 months using the app
Edited April 20, 2024

I am very impressed with Hana from suport team . How she got involved in helping me with a not easy topic is amazing. I am very grateful to her because I was not so lucky before. Thank you and may everyone be as helpful as you are

Noisy Guard
United States
22 days using the app
March 22, 2024

Very good app. I want to thank Audrey from Avada Email marketing & SMS for explaining how to work with this application and helping me with the settings. really appreciate the help. Thank you so much

EdelFaiZ
United Kingdom
17 days using the app