Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for enhancing email campaigns, noting its ease of use for both beginners and experts. Key features like automation, customizable templates, and SMS marketing are praised for boosting marketing efficiency. The seamless Shopify integration and responsive customer support are also highlighted, making it a valuable asset for improving email marketing strategies.
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Great help from Hana.
BUT
After the first hype it was very difficult to setup the newsletter. I could not even send a test to all my subscribers. Support is slow, or dosn't know what to do.
Test failed -> App failed
No recommendation !
Dear Ahoi Marie's store owner,
We're glad to hear that Hana was able to provide you with great help initially. However, we're truly sorry to learn about the difficulties you encountered with setting up the newsletter and the subsequent support experience. Your feedback is essential for us to improve, and we're committed to addressing the issues you've raised.
We understand the frustration when things don't work as expected, and we're here to assist you in resolving any outstanding issues. Our support team has reached out to you via email for further assistance, and we sincerely hope that we can work together to address your concerns and improve your experience with our app. Your satisfaction is our top priority, and we appreciate your patience and cooperation.
Best regards,
Avada Support Team
I had an outstanding experience with Avada's customer support team, particularly with Prakash and Emily. They were incredibly helpful, knowledgeable, and responsive, providing me with quick solutions to the setup issues I encountered with my e-commerce website. Their professionalism and dedication truly had a positive impact. I highly recommend their support services.
So far so great! I had an issue and Jasmine quickly and patiently helped me out/ resolved the issue (it was a technical thing on my end).
I wanted to take a moment to express my heartfelt gratitude for the outstanding support provided by Avada. Whenever I've reached out, they've been ready to assist, day or night. Their dedication to customer service is truly remarkable, and I've been consistently amazed by their level of support. A special shoutout to Lydia and Prakash for their exceptional assistance and genuine care. Thank you for going above and beyond to ensure customer satisfaction!
Audrey was extremely helpful and patient with me! She helped me with all of my concerns and made sure I knew how to do it step-by-step!
In free tier only Avada is providing 400 emails/day which is really good to go options for startups with less than 500 contacts like me. I recommend Avada email marketing app and customer support is on top particularly 'Audrey' who supported me for all my needs in email marketing automations. Thanks.
Very good and quick support from all their staff, Liz was quick to respond and deal with my issue! Great company and wonderful to work with!
I am very impressed with Hana from suport team . How she got involved in helping me with a not easy topic is amazing. I am very grateful to her because I was not so lucky before. Thank you and may everyone be as helpful as you are
I had to use customer support, and Jasmine's assistance was very good; she quickly resolved my issue. The program works quite well and is easy and intuitive. So far, we're quite pleased with it.
Esther was amazing helping me today. Easy program to work with.