Reviews (1,952)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing email marketing and customer engagement. They praise its intuitive interface, user-friendly design, and features like advanced automation and segmentation tools. Customizable templates and forms are also noted for boosting subscriptions and sales. The customer support team is commended for their responsiveness and expertise. Merchants appreciate the straightforward onboarding process and the positive impact on their marketing efforts.

May 30, 2023

The app works good and the support staff is great. Abby helped me set up everything the way we wanted.

La Carlia
Italy
10 months using the app
February 7, 2024

nice customer service and some good free options

Heena Fashions Int Ltd | T/A My Fashion House
United Kingdom
10 months using the app
December 26, 2021

Good customer support from Liz. Very quick response time and keeps you up to date on matters. Still waiting to test certain features on the trail version.

Pong Shooter
South Africa
9 months using the app
December 10, 2022

Hana from the live support was very helpful. Sorted out the needs in a minute. Great app & customer support.

Laxus
Japan
8 months using the app
November 28, 2022

Je débute dans ce domaine et avec cette application mais je peux vous affirmer que le service client est vraiment top; J'ai été en communication avec Abby et malgré mon inexpérience et mes questions mal formulés elle m'a apporté toutes l'aides nécessaire, a répondu et solutionné tous sur quoi je bloquais; Mille merci à ABBY

Obviousweb
France
8 months using the app
July 19, 2023

Its a little difficult to get the hang of since the workflows have a lot of terminology that can be confusing, but the support was very helpful. I worked with Esther in the chat and she was able to fix some issues I had and help with with work arounds. All in all I think there are some improvements that can be made, but the value is there and the price is right so I like this app so far!

Hanafy Pigments US
United States
7 months using the app
December 25, 2023

A great app but the customer support is amazing. Needed some help the other day and Esther helped me with it and i fixed it right away

Nonley
Sweden
7 months using the app
December 9, 2022

I had trouble connecting my Shopify account to AVADA, but Emily worked with me until we figured out a solution! Very pleased with her customer service!

Monoria
United States
6 months using the app
May 18, 2023

Thanks Esther for your prompt help via chat when I was setting up. Looking forward to sending my first campaign.

Rose Gymwear
United Kingdom
6 months using the app
May 4, 2022

I like that it has several features in one app. I am still new to and learning it at this point and only using the Free version right now.

Deb's Jazzy Jems
United States
5 months using the app
Avada replied May 4, 2022

Hi,

Thank you so much for your kind and detailed review. We really appreciate that!

We have sent you a follow-up email to make sure everything is working well in your end. We would love to help you learn more about the app and make the best use of it. And we hope to hear more of your feedback to improve our app.

Kindly check your inbox. Thank you!