Reviews (1,940)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for enhancing email campaigns, noting its ease of use for both beginners and experts. Key features like automation, customizable templates, and SMS marketing are praised for boosting marketing efficiency. The seamless Shopify integration and responsive customer support are also highlighted, making it a valuable asset for improving email marketing strategies.

Edited April 12, 2024

Esther helped to solve a minor issue really quickly. Very much appreciated!

Ninurta
Costa Rica
3 months using the app
January 22, 2024

I worked with HANA and she was very patient and extremely knowledgeable and helpful. She answered all my questions and was very detailed in her responses . She is a GREAT EMPLOYEE . Thank her again for her diligence in helping me . SPG

Sewing Parts Guru
United States
17 days using the app
January 6, 2024

Very easy to use application, very timely service, especially thank you Lydia!

BEYOLOVE
United States
20 days using the app
January 15, 2024

Esther was great in helping solve my issue fast and thoroughly. Great service!

Papa Bear's
United States
4 months using the app
May 31, 2024

professional and useful.thank you @ Audrey

Shikpik
Türkiye
2 months using the app
March 27, 2024

Sunny helped me out with some issues in setting things up. great help. 5/5

Pikamon
Netherlands
9 days using the app
June 30, 2024

Just used the "free" Avada to try, just a bite and switch op. While I tried to edit the marketing email, I get the following: "You have used a Pro-only component: Product Grid"...and then try to upsell to PRO.

Herbs and Supplements
United States
About 1 hour using the app
Avada replied July 2, 2024

Dear Herbs and Supplements' Store Owner,

Thank you for taking the time to share your feedback and we apologize for any frustration you experienced.

We understand your frustration with encountering the "You have used a Pro-only component: Product Grid" message after investing time in editing your marketing email, only to find that you needed to upgrade to a Pro plan to proceed.

You are right; some of our Pro components, such as the Product Grid block, have labels indicating they are part of the paid plans. However, these labels are currently small, gray, and inline with the block names, which can make them easy to overlook (https://prnt.sc/3ilNNzCw7U5D). We understand how this could be confusing and frustrating, especially when you're in the process of creating a campaign.

To better serve you and other users, we are reviewing this feedback with our development team to make these Pro labels more noticeable and clear. Our goal is to ensure you have a seamless and transparent experience when using our app.

If you need guidance on which free components to use or have any other questions, please do not hesitate to reach out to us. We are here to help and ensure you can make the most out of our app.

Thank you for bringing this to our attention. We genuinely value your input as it helps us improve our services. We look forward to hearing from you and resolving this matter to your satisfaction.

Best regards,
Avada Support Team

June 6, 2024

Tiana helps me a lot

RabeaDirect
Hong Kong SAR
7 days using the app
March 4, 2024

Lydia really helped me. She was understanding, patient, and nice. I recommend!

LeddyTeddy
Poland
About 2 months using the app
May 14, 2024

Excellent service

DCV Cashmere
Hong Kong SAR
9 months using the app