Reviews (1,914)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to streamline email campaigns and enhance customer engagement through its user-friendly interface and robust automation features, including customizable templates and pop-ups. The support team, notably Hana, Lydia, and Esther, is praised for their responsiveness and expertise, offering 24/7 assistance that enhances user satisfaction and trust.

July 19, 2023

Its a little difficult to get the hang of since the workflows have a lot of terminology that can be confusing, but the support was very helpful. I worked with Esther in the chat and she was able to fix some issues I had and help with with work arounds. All in all I think there are some improvements that can be made, but the value is there and the price is right so I like this app so far!

Hanafy Pigments US
United States
7 months using the app
December 9, 2022

I had trouble connecting my Shopify account to AVADA, but Emily worked with me until we figured out a solution! Very pleased with her customer service!

Monoria
United States
6 months using the app
May 18, 2023

Thanks Esther for your prompt help via chat when I was setting up. Looking forward to sending my first campaign.

Rose Gymwear
United Kingdom
6 months using the app
May 4, 2022

I like that it has several features in one app. I am still new to and learning it at this point and only using the Free version right now.

Deb's Jazzy Jems
United States
5 months using the app
Avada replied May 4, 2022

Hi,

Thank you so much for your kind and detailed review. We really appreciate that!

We have sent you a follow-up email to make sure everything is working well in your end. We would love to help you learn more about the app and make the best use of it. And we hope to hear more of your feedback to improve our app.

Kindly check your inbox. Thank you!

October 18, 2023

Currently I'm using this app for my email marketing, and I must say, it offers you a great variety of automation work flows. they have a variety of features which we can use it for free and also it's user friendly. The customer service is great as they reply instantly and help you with your queries. Jasmine from customer support has helped me a lot. I have just started using this app so far i'm satisfied with it.

Originalli
India
5 months using the app
April 7, 2022

So far easy to use. Just time time to set up. Reached for help and received prompt assistance with my issue.

DippedwithJazz
United States
4 months using the app
February 12, 2023

Great app. Worth the investment. Avada Email Marketing & SMS is a powerful marketing platform that allows businesses to easily create, manage and send email campaigns. With its easy-to-use interface, users can quickly create campaigns, customize their look and feel, and track the performance of their emails. Additionally, Avada’s SMS marketing feature allows businesses to send text messages to their customers, and to track the performance of their campaigns. Overall, Avada Email Marketing & SMS is an effective marketing tool for businesses of all sizes.

Zenith
United States
4 months using the app
October 10, 2023

Die Sendung der Newsletter würde zuerst blockiert. Ich müsste dann den Support kontaktieren und Liz hat mir sehr gut geholfen das Problem zu lösen.

TechGreenStore
Germany
4 months using the app
April 10, 2023

Just getting started with the platform. So far, it seems user-friendly and Esther quickly responded and help with any questions I had.

Luna & Ella
United States
4 months using the app
November 21, 2022

J'utilise cette application pour des relances mails, les relance sms sont payantes (1€ par sms) bien trop cher à ce niveau du coup.

Bazar-boutique
France
About 2 months using the app