Reviews (1,768)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable features, and professional templates. It's particularly beneficial for small businesses due to its free plan. Many have seen improved engagement and marketing results after use. The customer support team is highly praised for their responsiveness and assistance. The app's ability to manage large contact lists and its segmentation capabilities are also valued.

May 3, 2024

Received good and fast help from Tiana.
No long waiting times for help, but quick and good assistance directly (within 1 minute) via chat. The features of this app look great! I still have to set everything up and do everything, but because of the help I have already received, I am sure that this will turn out well!

I use almost all Avada apps because of their good service, so definitely recommended!

Special Creations
Netherlands
5 months using the app
June 2, 2024

We had the pleasure of working with Hana and Toby on our recent campaign, and we couldn't be more pleased with the experience. They were incredibly understanding of our requests and the importance of our campaign forms, ensuring that every detail was meticulously handled. Their dedication and hard work truly brought our vision to life. Thank you so much, Hana and Toby, for your unwavering support and exceptional service!

Rose Lure Couture
United States
7 months using the app
April 1, 2024

I would recommend this ad to just about anybody I’m in it. They were courteous kind, and help me with everything I needed and I really think him appreciate him very very very much. Thank you, John Robert Smith.

JRS Electronics Store
United States
12 months using the app
April 11, 2024

An easy to use and low-cost app with great customer service. Today I was helped by Tracy with an email campaign that wouldn't send. She took care of me and solved my issue in no time. I strongly recommend this app

Casshoo Reiki
United States
5 months using the app
April 15, 2024

Hana was absolutely amazing and provided excellent customer service support. She quickly resolved my issue and helped me greatly with my automations. Thank you!

Manski's Wellness
United States
2 months using the app
May 29, 2024

The best app ever. Their templates are fantastic and the customer service is fast and kind in solving anything.
Special thanks to Esther and Toby who helped me solve my problem within minutes!

SpritzSport
Portugal
29 days using the app
March 14, 2024

First email marketing app I've used as a small business, and it has been great so far. There have been a few hiccups here and there, and i feel like the app has room to grow, but overall good for starters.

Absolutely love the customer service. They are REALLY quick with their replies and get straight to helping you with any issues. Shoutout to Esther for being so patient and taking the initiatives to help me to change certain settings on her end (really appreciate it! <3).

Mood and Skies
Singapore
About 2 months using the app
May 7, 2024

Hana helped me with everything, fast response time, she did the task also fast, just super nice service

Celiqe
Netherlands
4 months using the app
April 28, 2024

Liz from Avada team was so helpful to inform me with charges that i don't know. Also she activate my free 12,000 free emails. Thank you Liz.

DVA home
United Arab Emirates
5 months using the app
Edited May 8, 2024

The customer support in unparalleled. Having a live agent to chat with has been so amazing for setting the whole thing up for a noob like me. The whole process has been quite painless and easy to use and I am the least tech savy person I know other than my mom. Esther has been extremely helpful with the process.

Mia is also amazing. Super quick responses and got everything sorted out in a few minutes.

Really happy so far. I also love how generous they are with the free plan, and I think its brilliant marketing. Get hooked when you're small and then why would we switch later? We most likely wouldn't.
Very impressed.

Ratpack Canada
Canada
2 months using the app