Reviews (904)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective invoice creation and printing capabilities, crucial for including in shipments. They value the ease of use and customization options for templates to meet specific business and local needs, despite an initial learning curve. Features like saving invoices to a drive and automated invoice sending as orders are fulfilled are highlighted, making it suitable for high-volume operations. The app is noted for its reliable performance and responsive customer support, with staff members like Esther, Tiana, and Hana receiving specific praise for their prompt assistance. Technical issues are reportedly resolved quickly, often in real-time via chat, ensuring minimal disruption to business activities.

December 4, 2023

Had an issue with my invoice and reached out to AVADA's customer service. Dealt with Jasmine, who was incredibly helpful and responsive. She ensured all my concerns were addressed promptly.

Kudos to Anivia also, the developer, for making immediate changes as requested. Impressed by their efficiency and technical know-how.

Overall, great service from AVADA. Jasmine and Anivia made the process smooth. Highly recommend their customer support!

BELEMIA
France
6 months using the app
January 9, 2024

Sunny, Tony and Julianna were fantastic. Great communication and follow up. Found the person to look into the issue. Never left me hanging without an answer.

Thank you AVADA!!!

Officially Sports
United States
Over 3 years using the app
March 6, 2024

Quick answer when I need. Great experience!

Tiana is highly nice and professional!

I recommend "Tiana and Maison - the tech"!

DEBEAULIEU
France
Almost 3 years using the app
December 26, 2023

Good customer service. Good app. Hana has been amazing. Nice free features. 5 stars granted !

Happy Hemp & Co
France
About 3 years using the app
November 29, 2023

Lydia and Anivia were brilliant today and helped me sort the smallest details in the app to suit our business and great response time!! - Thank you very much

Campus&Co. Nambour | Your Superstore
Australia
Over 2 years using the app
January 21, 2024

I wanted to thank customer service for helping me set up my email automation especially Hana who was of great help.

Thank you.

TrekZly®
France
4 months using the app
March 15, 2024

Tiana and Anivia, check the problems and solve them in minutes! Great support! Many thanks!! BR Andreas from Kitchen Bastards

Kitchen Bastards OG
Austria
About 3 years using the app
December 12, 2023

Application avec beaucoup de bug, de plus ils affiches par défaut les remarques confidentielles liées au commandes sur la facture. Même quand l'option est désactivé. Les clients peuvent voir les remarques confidentielles.

Diyara
France
Over 2 years using the app
Avada replied December 13, 2023

Dear Diyara team,

We appreciate your feedback and apologize for any inconvenience you've experienced. We take user concerns seriously, and we want to address the issues you've raised. We've already sent a follow-up email to the address associated with your account. Kindly check your email, and we'll do our best to assist you further.

Thank you for bringing this to our attention, and we look forward to resolving any issues you may have.

Best regards,
Avada Support Team

November 2, 2023

I would like to thank you especially Jasmine and Toby for heir efficiency and the speed to process and respond to my request. once again thank you ! Thanks from France .

Dream-For-Art
France
About 1 year using the app
November 20, 2023

Great product with a great customer service.
We had the chance to be assisted by Emily in setting up our invoicing template which has local and international compliance requirements. Emily ;iaised back and force between us and the dev team until we got the perfect template.
I highly recommend Avada.

Fleeters
France
2 months using the app