Reviews (913)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate the creation and mailing of invoices and delivery orders, streamlining operations with customizable templates and features like automatic invoice saving. The setup is straightforward, and the editing functionality is highly valued. Performance meets expectations, and the 24/7 customer support is praised for efficiency and handling technical issues effectively, enhancing operational efficiency and customer experience.

June 26, 2020

It is very difficult to setup. It is also not easy to change the visualization and templates offered in the app

Hakuna
Spain
Almost 3 years using the app
March 11, 2020

just started using it but forced to leave a review before i can take full control of the design which i do not like.

DEELAHNI
United Kingdom
About 2 years using the app
Avada replied March 11, 2020

Hi,

It is optional, you can exit it.
Hope you can get benefits from our app and we do it to grow Shopify community.

May 28, 2020

I was not happy with this app and have deleted; it will not print an updated version of an order, and it will not print a draft order. My primary issue is that when an order was edited (before fulfillment) it would not print an updated copy. Also did not show the line item discounts, instead bundled all discounts in a single line item at bottom of order.

Wholesale High Spirits Flutes
United States
About 2 months using the app
Edited July 16, 2020

I really wanted to like this app. The templates are very unattractive and there is only minimal customization available if you do not know how to use Liquid.

I sell wholesale and retail and either way, the layout is clunky and unprofessional. So many sections that are not applicable to my business (not to most US businesses).
Everything is way too big. But you can only change the size of your logo. That's it for sizing. I can change a color...but so much more customization would have been helpful. I would have even paid for an app that allowed better customization or more flexible templates (I don't see any way to make a template from scratch, only using their existing, basic templates.)

If you know liquid and can custmize the code, you are good to go. Otherwise, this won't be a nice looking presentation in any way shape or form.

I'm really disppointed. (also try getting a hold of anyone to ask a question...just an exercise in frustration, too.)

Oso and Bean
United States
28 days using the app
August 24, 2020

Better free apps out there. Nice dashboard, but loads of ads for there other products. Tricky to edit in liquid too. Prefer Order Printer Pro.

Crowbond Foodservice
United Kingdom
13 days using the app
Avada replied August 24, 2020

Hi,
We are sincerly sorry to hear that you do have a good experience with our app. We know that it must not have happened before!

We appreciate if you could let us a chance to troubleshoot it. We have sent you a follow-up email with a detailed answer and proper solutions upon your issue. Please kindly help me check your email to get an update from us.

Again, your honest feedback is so important to us. We are trying our best to improve our service and support you as promised.

Best regards,
Daisy from AVADA Support Team