Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automated invoice generation and bulk printing capabilities, saving them significant time. They value the customization of invoice templates and praise the app's ease of use and reliability. The customer support, particularly staff members like Liz, Juliana, and Esther, is frequently commended for their responsiveness and professionalism. The app is recommended for its efficiency and excellent customer service.

October 25, 2023

i had to contact the support department as the templates we use were not compatible with our printer and were chopping line off the print. Sunny and Abby were superb and go the templates udated

The Wheat Bag Company
United Kingdom
Over 2 years using the app
October 2, 2023

I had a few issues with the app but contacted Esther through chat and she was so helpful! Thank you Esther. :)

Remedy Alliance / For The People
United States
Over 1 year using the app
November 24, 2023

The app needs some work e.g. when it comes to templates, there are issues with translations or spacing. The customer service however is very friendly and responds quickly.

About 12 hours using the app
September 15, 2023

Le support est très pro!
A 00:30 en pleine nuit j'ai eu une réponse en 1minutes !

Franchement Bravo.

About 2 months using the app
April 12, 2023

have had a relatively good experience the support has been great Hanna was the main person i was talking to and the app has a good amount of customization but the were a few errors that were quickly fixed by support.

Nana's Weighted Blankets
Almost 2 years using the app
January 18, 2023

It's good app. easy to use even for the beginners. the problems are instantly solved by the technicians. i am very much satisfied by Avada Invoice order Printer .

9 months using the app
Edited February 17, 2023

Le service technique est tres performant, merci! la facture est presque parfaite. Ce n'était pas évident car la base Shopify est inadaptée au systèmes français. Merci Sunny

Editions Assouline
7 days using the app
Edited October 13, 2021

App does not function correctly - if there is a change to the order it just adds the cost of the new item and does not reflect removed items. No response from developer on issue. ***Update - Changed from 2 stars to 4 stars***
After posting 2-star review , a flurry of activity from the developer ensued to rectify the issue. They were able to login under a collaborator account and fix the issue right away. It seems to be working now and I am revising my review.

TechLogix Networx
United States
Almost 3 years using the app
Avada replied October 12, 2021


Thank you for taking the time to leave us a review. I'm sorry to hear that you didn't have a good experience with our app.

Our team has been checking on the issue for you with the highest priority.

Please check your mailbox to get our update. We hope to have more chances to discuss things further.

At AVADA we'd want nothing more than to have our app work flawlessly for shoppers and give you the best support service we can.

Best regards,

Edited June 24, 2021

We had some issues with the invoice format according to German regulations. Avada support was very helpful, thank you! After several iterations, we finally achieved the desired result. It would be great if one had more printing options, e.g. a certain period. The Yumbau team

Yumbau Online Shop
Over 2 years using the app
Avada replied June 24, 2021

Thank you for your review on our app. It really motivates us to provide better apps and service for you and other users 🚀

We have sent you a follow-up email. Please check your mailbox to get our plan about adding more printing options to the app.
We hope to have more chances to discuss things further 🙏

Best regards,

Edited January 21, 2020

What was decisive in choosing Avada PDF was: the barcode space in the item list really helped us reduce packing time! Thanks Avada!

Over 2 years using the app