Reviews (878)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its time-saving features, ease of use, and customization options, especially for generating and printing invoices. Its automation feature that sends VAT invoices upon order fulfillment is highly valued. The app's customer service is often praised for its efficiency and round-the-clock availability. The support team is recognized for their ability to tailor templates to specific business needs and resolve technical issues swiftly. Merchants also value the app's user-friendly interface, compliance with local and international standards, and reliable performance.

Edited March 10, 2020

I used Avada, it's good but some changes are not easy to make. maybe they have to make it more user friendly...

Roomours
Saudi Arabia
About 2 years using the app
July 9, 2020

It is very difficult to setup. It is also not easy to change templates offered in the app :(((((((((

luuthuy205
Singapore
3 months using the app
September 8, 2022

Worked for a bit but very little customization. When trying to create an orders template it kept bringing up an error and the support team was unable to help since they are overseas and it is a 12 hour difference. I found a cheaper and easier to use app that has a lot more customization.

StairSlide
United States
About 1 month using the app
Edited December 7, 2021

Ik heb een proefperiode voor deze app afgesloten, maar deze na een paar dagen stopgezet. Ondanks dat ik op het einde van de periode zeer goed ben geholpen door medewerkster Rainy, werk ik niet meer met deze app om de volgende redenen: - support alleen per email bereikbaar. (In de periode van implementatie is dat niet wenselijk).
- trage reactie van support (ingegeven door mondiale tijdzones)
- onvoldoende antwoord op mijn implementatie vragen - begeleidende email is niet naar eigen inzicht in te regelen: zo is het niet mogelijk om paragrafen te creëren, alle tekst wordt 'plat' achter elkaar weergegeven.

Bliving.nl
Netherlands
3 days using the app
Avada replied December 5, 2021

Hi Koen,

Rainy here from AVADA support.

First of all, I am sorry for the experience you've gone through. Maybe our support member misunderstood your questions so she couldn't explain it well.

About the test email you sent, it is in our default language. If you choose the language of email the same as billing language, then when sending out real email (you can place draft order to check this), it will show the correct language as you set up. So basically there is no issue here.

Next, you want to edit the email template more flexibly, right? I am sorry currently we support basic template editor. For more powerful email editor tool (like drag/drop or HTML), we suggest you integrate with AVADA Marketing Automation app. This app will handle all automation and marketing emails for you, include PDF invoice emails.

Please help me check your mailbox so that I can assist you better.

Best,
Rainy from AVADA

March 8, 2020

the app is alright. its good. u can use it ajnfajnfsjdnfsjdfsj sjkdnf sjdn sdfns jdnf sjnf sd jnsdf jnskfjdn

ZAW Fashion
United Kingdom
4 minutes using the app