Avis Product Options Variants , 396 reviews
I installed this app today, to give it a test run (hence 3 stars to start with) & I must say I was a little lost to being with. I reached out and with the EXCELLENT service from Artemis I now have an app that replaces 3 separate ones I am using.
I will be back to review the star rating when I've used it a bit more, but it is very promising for my needs.
Hi Kristen Lonie Swimwear💙
Thank you so much for your review. Our team is really looking forward to hearing about your experience with us after a time of trial. We will work harder to come up with new interesting features, so our app can support you better in your business. We always appreciate you!
If you need any further assistance with options customization, don't hesitate to contact us via Email, or LiveChat, and we will always be more than happy to help.
I thought this will be simple and straightforward app, I was wrong. To add a price charge for different variants you need to contact support. Why?
Good day to you Divarti store,
It's Artemis from Avisplus team. Thank you so much for giving our young startup team a chance to assist you, and for giving us a constructive review.
First of all, we are sincerely sorry to hear of your inconvenient experience with the app and hope you will accept our sincere apologies. I have sent you an email and I hope that I can hear from you soon.
There is a thing that I would like to explain in this situation. The Add charge feature needs to be activated manually since, depending on the theme, the compatibility between the app and the theme can be different, so when we activate the feature, my dev will also check and make sure that it can work smoothly with your theme. Our team always want to make sure to bring our beloved customers with the highest quality product so the process might take more steps.
Your opinion matters and our team is all looking forward to hearing from you!
All the best,
AvisPlus Customer Success Team
It doesn’t work with the discount button so no good for me unfortunately. The variants set up was great and the customer service was friendly and helpful but with 7 hours time difference it sometimes took some time to amend things and since it stopped working correctly a few times this turned into a longer process to rectify. It did seem a bit glitchy.
Hi our buddy Pretty Kitty Bath Bombs!
Amy here from the AvisPlus team. Thank you so much for giving our young startup team a chance to assist you, and for giving us a constructive review.
First off, we are sincerely sorry to hear of your unhappy experience with the app and hope you will accept our deepest apologies. We had been working on investigating the issue on priority for the store, but the app was removed. Therefore, our developers could no longer check it further. Would you mind reinstalling the app and letting us help you more with this? It’s our national holiday here, but our whole team is always ready to check it for you.
Regarding the discount code, we'd love to explain more about it. There are 2 cases:
1. Customers buy products without the up-charge options. In this case, they will be directed to the default checkout page of Shopify and will be able to apply a discount code at the checkout page.
2. Customers buy products with up-charge options. In this case, the app uses the draft order checkout page to add an additional charge to the order. The discount code box will not show up on the draft order checkout page of Shopify. You may see that various apps that use the draft order checkout page like us cannot allow discount codes either. But no worries! We’ve been working on a possible solution to this and will release a new app version that allows discount codes on the cart page in the near future. I will surely keep you posted on this.
To be honest, our app is likely to be the only Free product options app that offers price add-ons and bundling features (which are only available on the very expensive subscription plans of other paid apps). We are always aware of the above shortcoming and have been working tirelessly on a solution to improve the user experience of AvisPlus Product Options’ merchants. For the time being, I suggest that you set up the automatic discount to give a discount to customers.
In addition, we’re really sorry for the big time zone difference. We have been offering not only email support but also live chat in day time until midnight, from the very first day of the app, to make up for the timezone difference. Thanks to your feedback, we are improving our human resources to open more support hours.
It’s been always important to us that our merchants are more than satisfied with our product as well as customer service and we would like the opportunity to assist you longer. Your opinion matters and our team is all looking forward to hearing from you!
All the best,
Amy and your friends at AvisPlus.