BSS B2B Wholesale Solution

Support is Great BUT - We run into issues, instability, inconsistencies and we needed to reach out to the support team to resolve those issues. However, their support team was prompt and did resolve all of our issues - I was impressed with their commitment to resolving issues and making the product work. But it is hard to make to make this product work out-of-the-box (This may have been because we used product variants).
Shoutout to Louis from CS for dedicated efforts to resolve our issues 10/10. A special thanks to dev team and developer South D - Their skills, problem solving and dedication is greatly appreciated; looking at the code, Shopify sure doesn't make it easy, and creative solutions are needed.
If you need something changed or fixed with BSS B2B, absolutely reach out to their Support team; Notably if you find prices taking a long time to load - their support team can assist with this.

We have a small embroidery and printing business in New Zealand and use Shopify for our online retail store.

B2B BSS have been great for us. We use the Quantity break and Tax display functions at the moment but will likely explore more in the future.

The customer service an dev support have been great, design and functionality changes have been completed within 24 hours so far so 5 star from us.

I tried to use the app for charging B2B prices to EU and non-EU customers and to add a fee for every unit to each order. I was very transparent from the start of my trial.

Positive:
Support is quick, responsive, helpful and nice.

Bad:
After several months of going back and forth with the support & paying the platinum price, it turned out that the app does not fulfill both requirements.
The calculation of VAT / non VAT is prices is incorrect. If you want to set up one net of VAT B2B fix price for the world, it does not work.
Also there is no option to add a fee per unit, you would have to make several thousand of manual rules.

I am disappointed.