BSS: B2B/Wholesale Solution , 580 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for streamlining B2B operations with features like custom pricing, registration forms, and the ability to hide prices for certain customers. It's praised for its seamless Shopify integration, support for international pricing, and ease of use. Many appreciate its ability to boost sales and enhance customer experience. The support team is commended for their quick responses, technical know-how, and customization assistance. It's also recognized for its competitive pricing, making it a cost-effective solution.
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A great app that includes many of B2B features you would want in one place. Joy & the team were fantastic about helping install more complex features on my new website. Including fixing a couple of display bugs incredibly quickly, and great communication too.
Thank you so much for the 5-star rating!
We are so pleased to hear that you enjoyed using our app, and appreciate the positive feedback. We are especially delighted that Joy & the team were able to add the more complex features that you requested in a timely manner.
We are grateful for your kind words and the confidence that you have placed in us.
Great app, very easy to use, many different features like wholesale discount codes with time limit or usage limit, available customizations and many other things. Jena was super helpful and patient doing the installation and most important showing me how the app works.
Thank you so much for your 5-star rating!
We're thrilled that you found our app to be so user-friendly, and that you took the time to try out the many features it has to offer. We are also glad that our agent took the time to get you set up and explained how to use it.
Thanks again for your great review!
This app is great. Does everything we need it to for our business from Quantity Breaks, Order minimums, B2B registration and more. The support is unmatched as well. Joy and the entire support team are extremely patient, prompt and helped us every step of the way to get the result we wanted. I am extremely happy with their app and would recommend to anyone doing B2B through Shopify!
Thank you so much for your 5-star rating!
We are delighted to hear that our app meets all your business needs from quantity breaks, order minimums, B2B registration, and more. We are particularly grateful for your kind words about the agent and the entire support team are indeed extremely patient, prompt and helpful. We truly appreciate your recommendation and we are glad that you are happy with our app.
Thanks again for taking the time to leave your review!
Amazing customer service who's always available and always very helpful. The app also solves a lot of problems we have within our online store.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.
Wish your business all good!
Jena from the BSS team has been assisting our team for months as we have built a couple of sandbox and live wholesale Shopify stores. They have been really accommodating and are always coming out with new features and updates to make their apps better. At the moment we are using the Registration form and soon the Net terms/pay later app. Thank you Jena and team!
Thank you so much for your 5-star rating!
We are so pleased to hear that our agents have been so accommodating and helpful over the past few months. We really appreciate all the new features and updates they are coming out with.
Again, thank you for the amazing feedback!
I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:
* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.
Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there,
We have received your review and I am writing to sincerely apologize for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear.
We do provide multiple functions along with each plan and the higher plan you subscribe to, the more functionalities you have. Kindly understand that our pricing plans may not fully fit all users' needs and we are so sorry that the functions you need are on high plans. However, it's totally your decision to go with the app or not. We even provide 14-day free trial for our b2b apps so you can have some time to make your decision.
Also, each of our app provides different kinds of functionalities and we do have many clients that just need a few functions then they just need to use one or two apps. However, since you are looking for multiple features from multiple apps, you will need to install them all.
We've totally acknowledged the challenge that you've faced with this situation so our team has reached out with some workarounds and offers which can really help you here.
Looking forward to hearing from you soon again so that we can get the situation resolved and move on with this.
Thank you so much for your understanding!
This app solves all our B2B needs. Thank you for the fast and extensive technical support! Every wish was fulfilled and everything was optimally adapted to our needs. Outstanding customer service! An absolutely recommendable app for every B2B shop, definitely use it!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.
Wish your business all good!
I've been using this app for a few months now for my wholesale store and everything has been great. I've experienced little to no issues and when I have had any confusion, their support staff answers promptly and efficiently. I would happily recommend this for anybody looking for functionality and customization to their store.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.
Wish your business all good!
Emma has been wonderful to work with. The app has all the functions I was looking for. A few minor fixes needed to be done but the team took care of it immediately
Thank you so much for your 5 star rating!
We are thrilled to hear that you've been pleased with Emma's help and that the app had all the functions you needed. We highly value customer satisfaction and appreciate you choosing to work with us. We're glad that we were able to take care of your minor fixes in a timely manner.
Thank you for your continued support!
This application has proven to be incredibly valuable – it's precisely what we were looking for to serve our B2B clients. Moreover, the technical support has been exceptional. They promptly address any questions or concerns, and their unwavering assistance is greatly appreciated. Thank you very much!