BSS: B2B & Wholesale Solution

I am incredibly satisfied with the service from BSS Commerce and can confidently give them a well-deserved 5-star review!

From the very first interaction, everything went flawlessly. The team not only answered my questions quickly and professionally but also resolved the technical issues with my Shopify store effortlessly. The way they addressed the compatibility issues on the product pages demonstrates their expertise.

Customizing the price tables and optimizing their display—exactly as I requested—was executed with the utmost precision. They even exceeded my expectations by improving the aesthetics of the page, such as adjusting the spacing around the tables. Every request was taken seriously and fulfilled to my complete satisfaction.

I also truly appreciated their excellent communication. Whether through email or quick responses to questions, the team was always available and actively thought along with me to find solutions. This not only shows their professionalism but also their dedication to customer satisfaction.

One of the biggest advantages of BSS Commerce is that their solutions are perfect for webshops looking to focus on B2B sales. Their functionalities for volume discounts, price display (including and excluding VAT), and custom settings make it easy to serve both private and business customers. This makes them an ideal choice for entrepreneurs looking to expand their sales strategies.

I am extremely happy with the end result. Thanks to BSS Commerce, my webshop now runs more smoothly than ever, and I feel more confident in my online activities. I would not hesitate to recommend them to anyone looking for reliable, expert support for their e-commerce needs.

Thank you, BSS Commerce, you truly are the best!

We only use a very small part of what this solution offers in total. That however works very well. The support from the team and their devs is outstanding and probably the biggest reason to recommend the app.

The app works really well for us, but the real stars here are the support team!

Jonas went above and beyond to help me this morning with a shipping issue I thought was related to BSS. It turned out to be caused by another app, but that didn’t stop Jonas from dedicating his time to finding a solution. He was patient, thorough, and incredibly supportive - he genuinely couldn’t do enough to assist me.

I’m so grateful for the effort he put in, and it’s refreshing to see such outstanding customer service. Huge thanks to Jonas and the team!

As a business owner in Japan, I used the BSS B2B app to build a B2B Shopify store, and it proved to be an excellent solution.

The app offers a wide range of features, and the team regularly updates it with improvements based on user feedback. With this app, you can create an efficient B2B site without the need for Shopify Plus, making it a highly practical choice for many businesses.

What I particularly appreciated was their responsive customer support. Jonas, my main point of contact, was always kind and approachable, and the technical team provided great assistance. They helped integrate the app into our theme, ensured compatibility with other apps, and adjusted styles as needed, making the process much smoother.

I recommend this app to other Shopify store owners who are looking for a reliable B2B solution with solid support.

We use this app to facilitate many parts of our store. Over 350 custom tiered pricing rules for normal and b2b customers, b2b program enrollment, custom list prices for specific customers, and more. Every time we've run into technical issues the team has successfully helped resolve them. Also, there are regular app functionality updates which gives us new options and comfort that the app is well supported.

I usually prefer not to leave negative reviews, but I feel compelled to share my experience to warn other serious business owners. The positive reviews mostly seem to come from users who are not yet aware of the negative impact this application can have on their webshop.

We have been using this application for a while and frequently encounter bugs that we cannot fix ourselves. That’s why we contacted support and explicitly stated that no changes should be made to the appearance of our theme.

They requested access to our webshop, which we provided. The next morning, I checked to see if the issue had been resolved. To my surprise, they had made changes to the theme. They added a large table in English displaying discount percentages, visible to everyone—even though we specifically asked them not to make such modifications.

Additionally, they changed certain settings, causing all orders to now go through BSS, which has completely disrupted our conversion tracking. As a result, our advertising campaigns are no longer running optimally, leading to higher ad costs.

Despite working on a fix for two days, they still don’t understand the issue and haven’t been able to resolve it. They have left us with significant damage and are offering a mere three-month discount as ‘compensation’—as if that would cover our losses or restore our trust in this application.

We are considering removing the application, but we fear this might make the situation even worse.

It is concerning that such applications are allowed, as they can cause severe damage to businesses without users even realizing it.

Emma in support along with her technical team fixed my form over the weekend and also offered to improve the format to match my web page. She and her team were proactive, fast, and got the job done. Really appreciate excellent support like this as it is hard to find!

App is working great. Definately recommend- support is a big plus for any software user!

Cheers,

Matt

We are working with the BSS app. Despite a few areas where it may have been lacking, Mida and Anne from their chat team, along with their development department, have made an extraordinary effort to help resolve every issue, allowing us to reach our goal quickly. A HUGE THANK YOU from us!

Best service of any app I've used so far. They've helped customize several aspects of what we need and the auto-tagging features saved a ridiculous amount of time so we can generate reports based on wholesale vs retail orders instead of Shopify's native reports that don't have enough customization for our setup.

Support team is amazing! The app was a little hard to install on your own if you don't know much about coding, but the team can install everything for you or fix problems with features you turned on. All in all, really great app and support team!