Reviews (794)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for B2B and wholesale operations on Shopify. It offers features similar to Shopify Plus at a more affordable rate, including wholesale registration forms, custom pricing, tiered pricing, and comprehensive order management tools. The app integrates well with other BSS apps and is reliable in performance. The support team, including Emma, Jolie, Jennie, Joy, and Jonas, is praised for their responsiveness and professionalism, often resolving issues within a day and assisting with theme integration and customization. Merchants report significant business improvements, enhanced user experience, increased website visits, and streamlined wholesale processes.

August 23, 2024

Good app, not a 5/5 as things could always be improved but overal it's working. A bit too expensive in my opinion though.
Good customer service.

Amalys B2B
Belgium
Over 1 year using the app
BSS Commerce replied August 26, 2024

Thank you so much for such a valuable review.

However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.

Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

July 11, 2024

App has great features and helpdesk always responds quickly, very service-minded! The only minor issue is that it cannot be combined with add-ons that come with a price (then the price of the add-on just isn't calculated.

Blooms out of the Box
Netherlands
9 months using the app
BSS Commerce replied July 15, 2024

Thank you so much for such a valuable review.

However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.

Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

August 21, 2024

The app is great, but it's confusing and it's a pain to get set up and the customer service hours are not convent.

HBM Supplies
United States
4 months using the app
BSS Commerce replied August 23, 2024

Thank you so much for such a valuable review.

However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.

Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

July 3, 2024

Just start to use this app but have to say that the support is quite efficient, within half an hour the issue was located and with a few hours it was already fixed. Moreover the support from Jolie was also quite helpful, she is patient and very cooperative.

JF Blossom
Netherlands
17 days using the app
BSS Commerce replied July 7, 2024

Thank you so much for such a valuable review.

However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.

Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

June 12, 2024

We recommend this app. They were some compatibility issues with our custom code but the support answer and solve things pretty quick and the app does the job.
We put 4 stars because the app don't allow the uses of shopify custom codes which we needed.

Chefs' Island
Japan
About 2 months using the app
BSS Commerce replied June 14, 2024

Thank you so much for such a valuable review.

However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.

Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

September 25, 2024

pros:
1) The support team talks properly to the customer
2) They understand the customer's requirement very well and then give the proper solution.
3) If any issue comes up in the tool then they try their best to resolve it.
4) Customer's query is resolved within 24 hours
5) The tool is easy to configure
6) This tool fulfills the requirements I had.

cons:
1) Customer support is not 24/7
2) There should be something to resolve customer's queries within 24 hours.

Total Liquor
United States
1 day using the app
BSS Commerce replied September 26, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

May 16, 2024

Just started using. Gave four stars instead of five stars because we've only been using unless than 2 weeks. However, we would not be able to process our orders without B2B. Will try to give updated review as we get more familiar with this app.

Syracuse Cultural Workers
United States
About 1 month using the app
BSS Commerce replied May 20, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. However, leaving a 4-star means you are not fully satisfied with our app yet. Hopefully we will have more chance to assist you our best.

If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

August 21, 2024

Support funktioniert gut. Jolie konnte bisher in den meisten Fällen relativ zügig helfen. Wird aber auch gebraucht, da doch einige Dinge noch speziell auf den Shop angepasst werden müssen.

Offroad Manufaktur Shop
Germany
About 1 year using the app
BSS Commerce replied August 23, 2024

Thank you so much for such a valuable review.

However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.

Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

May 20, 2024

Service has been amazing and I have achieved exactly what I wanted however the cost is quite high. I would also note you may need to subscribe to 2 apps to get the desired outcome. I would recommend this as a BSB app it does seem to be within the same costs as others so based on service alone I can’t fault the fast response

Salt And Pepper Diamonds TM
Australia
6 days using the app
BSS Commerce replied May 22, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. However, leaving a 4-star means you are not fully satisfied with our app yet. Hopefully we will have more chance to assist you more and revise your experience.

If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

May 14, 2024

Some bugs appear sometimes, but the support is always really responsive and professionnal.

La Mycosphère
Belgium
Almost 2 years using the app
BSS Commerce replied May 15, 2024

Thank you for your 4 star rating!

We are delighted that you appreciated our responsive and professional support despite the bugs sometimes encountered.

However, you seem not fully satisfied with our app yet so hopefully we will have more chances to assist you further to revise your experience.

If you might need any further support, don't hesitate to contact us at "support-sbc@bsscommerce.com".