BSS: B2B & Wholesale Solution

The app is very complex and unfortunately quite confusing to navigate. The user interface lacks clarity, making it difficult to find specific features or settings without spending a considerable amount of time exploring. This steep learning curve may be frustrating, especially for users who expect a more intuitive experience.

While the support team is generally friendly and tries to be helpful, they often seem to lack the necessary knowledge to resolve even basic issues, particularly when it comes to more advanced questions about the app or Shopify in general. Communication can also be challenging, as their English skills are sometimes limited, leading to misunderstandings or incomplete answers.

The BSS B2B app is truly outstanding! From its intuitive user experience to the comprehensive B2B features, it's clear that every detail has been carefully thought out. I am particularly impressed by the support team – they are not only extremely friendly and knowledgeable but also exceptionally quick to respond. Whether it's a minor query or a complex issue, the support consistently provides prompt and effective solutions. Overall, this app comes highly recommended for any business looking for a reliable and thoughtfully designed B2B solution!

Terrible app, it is very complicated to set up and the support team took a long time to respond. If you use a custom theme, you need a special developer to implement the functions of the app. There is also no way to NOT charge a wholesale customer the VAT fee. When you apply a % discount for a customer across different markets, you need to manually enter a custom pricing for each product price, because the app is not able to automatically calculate the discounted price without the VAT %. We have wasted so many days trying to fix this and get this to work, all to no avail. You are much better off handling the orders manually or try out another app.

Jonas and his team solved some problems with the versions of the forms so I could translate them and verify the sender email. They did it quickly and perfectly

5 stars for the exemplary customer service and ease of app. Am somewhat cautions as I JUST started using, may revisit in a few months and share my experience. First impression - I would recommend for a start-up wholesale. The app is relatively straightforward, the customer service is outstanding, and it is proving to meet my needs.

The app works well for our needs, and it offers many features. Support is always available and promptly resolves any issues. Thank you Jonas for you support.

The app is amazing but in order to let the customers have the best experience i’ve talked to the team for some front end customizations.

First time it was Jonas that tooks care of my requests and he was so good in order to give me all the answers I needed. The customer service is at a very high level.

Then he let me speak with the dev team and Mida was my guy. In few days he made everything I needed and the talk was easy and pleasant.

I totally recommend this app, it’s team is amazing.

We would like to express our gratitude to Jonas for the excellent support provided during the installation of the APP. From the very beginning, he was helpful, knowledgeable, and very attentive to our needs.

He guided us with great professionalism, clearly explaining each step and supporting us throughout the entire process until the APP was fully activated. His assistance was timely, precise, and truly valuable.

It was a pleasure working with him – thank you so much, Jonas!

Excellent service from Quan N – fast and super friendly support!

I would like to express my appreciation for Quan N. From the very first moment, I felt truly heard and taken seriously. Quan was very friendly, thought along with me, and quickly came up with a solution. What I especially appreciated was the clear communication and the feeling that nothing was too much to ask.

Thanks to Quan, everything was sorted out in no time, without any hassle. A big thank you for the fast and personal service – you don’t come across that very often anymore! I can highly recommend Quan N.

I would recommend this app because the customer support is exceptional. They always do their best to help you out and always find a suitable solution for all your needs.
The app works greatly and it's easy to use and understand.