BSS: B2B & Wholesale Solution

BSS: B2B & Wholesale Solution

Reviews (860)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its comprehensive B2B features, such as custom pricing and volume discounts, which are ideal for wholesale operations without needing Shopify Plus. Its customizable interface supports easy management of discount rules and product visibility, enhancing efficiency. The app's responsive customer support and regular updates are frequently praised, along with its multi-language capabilities, facilitating international business and aiding in expanding sales strategies to include both B2B and B2C markets.

January 13, 2025

The app works very well for managing a large catalog of products and inventory. Great support team that listens to your needs and makes adjustments in a timely fashion.

MLA Wholesale, Inc.
United States
1 day using the app
January 9, 2025

Jonas was a great help. I am not too tech savy but he was very patient and understanding when I was not able to install the app. Thank you for your support. :) 10/10 for customer service!

Feel Good Gift Co.
United Kingdom
6 months using the app
Edited May 1, 2025

Update as of May 1st

Emma was quite helpful last week.
She addressed all our concerns and helped us set up this app to work properly. we have been testing it for a few days and it works perfectly fine now. At first, communication was an issue but she was understanding and helpful.

EXTREMELY UNHELPFUL SUPPORT TEAM -

Update as of 3/20/25
It almost feels like a prank how they are avoiding to help you after you ask them for something, at 1am they email you saying '' do you really confirm this action?'' and when you confirm it they say they can't do it.

They spam your email at 1 in the morning saying they can't help you
because it's their lunchtime. They beg for reviews, this is my third time editing this review as it's impossible to get help without leaving a bad review. The app keeps crashing - especially if you have large amount of items. For an app that's so expensive, it's ridiculous how unhelpful they are.

Update as of 2/20/25 :

They ignore our support requests. We are using the platinum plan ($100 a month). We have been trying to reach them for the past few days through in-app chatbox, email and whatsapp yet Selina keeps ignoring them.

Home Essentials Wholesale
United States
3 months using the app
November 6, 2024

xceptional support and lightning-fast response time! After a long search for the right B2B app extension, I finally found this app, which immediately checked all the boxes for my needs. The moment I needed help understanding a feature, the support team was there, and Jonas went above and beyond in assisting me. His expertise, patience, and dedication to ensuring my success made all the difference. I’m genuinely impressed and look forward to working with Jonas and the team in the future!

SmartPack USA
United States
9 days using the app
December 23, 2024

★★★★★! I highly recommend this app. It sorted out the business partners' registration problems for me and enables customized pricing, fitting my store's needs perfectly.

I had a few issues while using it. But the support team, especially Emma, was great. They replied quickly, were highly professional, and very friendly in communication. I'm extremely satisfied. Thanks!

TheTen composites
United States
About 20 hours using the app
January 10, 2025

Excellent support team, Jonas is the best! He solves all problems and helps in everything! Great app! We are very satisfied! I highly recommend it!

BRANDERA WHOLESALE
Hungary
8 months using the app
October 4, 2024

Using all three of the BSS apps for my store to gain a B2B functionality way out of the box for Shopify. Jonas has been there every step of the way, whether it's a code fix, or simply helping navigate using these apps to the fullest. Great products, but even greater support!

Brand Activate x Proximo
United States
8 days using the app
October 10, 2024

Although their technical team has a time zone that does not match ours, they have been very attentive and responsible in answering our questions, our website is very large and they have patiently attended to our issues. You have solved the integration problems of your application with our huge shopify theme ! thank you very much !

Remington Medical
Canada
22 days using the app
March 27, 2025

Really like the app and the support team is great! Thank you for all the help!

Jupiter-Shop
Netherlands
7 days using the app
September 16, 2024

A quality app with the reasonable prices. 

PROs: support 24/7 (short delay), quick&easy UI/UX, lots of B2B options. Suitable for very large, itemized orders.

CONs: speed issues, when you store has multiple other apps installed.

There are some minor compatibility issues, but the dev team works hard to fix them.

Meanwhile, we've been working with Namyr from the BSS support. She is a very helpful person regardless of the issue reason.

Ply Online
Australia
10 days using the app
BSS Commerce B2B replied September 19, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!