Reviews (707)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and comprehensive features tailored for B2B and wholesale businesses. It's praised for enhancing website design and functionality with custom pricing and customer registration. Compatibility with various Shopify themes is also noted. Many commend the support team for their exceptional service, quick responses, and effective problem-solving, especially during installation. It's seen as a valuable tool for streamlining wholesale operations and improving user experience.
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The app is great for b2b stores and the support team is always very quick to solve any issue/request!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
Great customer service. They make sure the app is installed correctly and help you with customization as well. Emma C. In particular was very helpful and made sure all my concerns and questions were addressed.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
BSS's support team have been fantastic with assisting me with setting up their app integration with our Shopify store. The installation of some features is a bit tricky and they quickly fixed issues that came up when I tried to install myself.
Definitely recommend them for their quick responsiveness and great attitude.
The customer service rep I worked with was very accommodating, I appreciated the background they provided about the app and their efforts to follow up and follow through.
Hi team,
This is Jonas - Customer Support Lead from BSS Commerce. On behalf of the team, we are so sorry for the bad experience that you faced with our app so far.
First of all, as a 3rd-party app provider, it's pretty difficult for us to be compatible with other 3rd-party apps since we might have different logic and mechanism. We might be able to make it work with them only if they agree with the collaboration and customization on their end as well. Really sorry for this but it's quite a common issue with many Shopify 3rd-party apps. If you can give us another chance, we can for sure make some more efforts to check further.
Also, due to the different timezone, we were not able to respond at the time you contacted us but the team has always tried to reach back or deal with your issue within 24 hours. Sometimes, we did send a few follow-ups to make sure the app is alright on your end but got no responses.
Regarding the pricing issue, we have to balance between all resources we put to the app and our pricing plan. So sorry if you feel that way but you can for sure keep us informed on that and we can together come up with a workaround for your case.
Overall, we don't want any bad experience happen to you as such so hopefully we will have another chance to help you utilize our app for your business and improve your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
I needed a solution for my e-commerce shop to launch our wholesale program and this app did everything I needed and more. It was a serious game changer that allowed us to grow our wholesale business quickly and profitably. It has even given us solutions for other customer segments as we have grown. The most important thing, however, was the amazing, ongoing and seamless support by this team. Without them, we would have been lost. We would absolutely recommend the BSS:B2B/Wholesale Solution app and remain grateful to have their help as we continue to grow our business.
Thank you for your 5-star rating and kind words!
We are thrilled to hear that our app has been a game changer for your e-commerce shop. It's wonderful to know that it helped you grow your wholesale business quickly and profitably, as well as provided solutions for other customer segments. We truly appreciate your recommendation and are here to support you as your business continues to thrive.
Thank you for choosing our app!
Awesome! An App That Has Pleasantly Surprised Me
5/5 stars
Since I started using this app on my website, I couldn't be more satisfied. It has exceeded all my expectations and has made my life easier in many ways.
The team behind the app:
Without a doubt, the greatest value of this application lies in its exceptional team. A group of highly qualified professionals, passionate about their work and always willing to offer the best customer service. Their commitment to user satisfaction is evident in every interaction and results in an impeccable user experience.
Amazing features:
The app has a wide variety of features, all of them very useful and easy to use. It has allowed me to improve the functionality and design of my website in a way I never would have imagined.
Amazing results:
Thanks to this app, I have managed to improve the user experience of my website and increase the number of visits. I am really surprised with the results I have obtained.
100% recommendation:
This app is incredible for B2B and wholesale solutions. Joy and her team have gone above and beyond to customise the app for our websites needs and have done it rapidly when we have needed it. The app itself has so many parts to it to be able to customise it to our companies needs and the B2B team are so quick in responding and solving and queries/issues. It's not easy to find a wholesale solution for your shopify website and honestly you can look no further than B2B. The customer service is second to none and they have created some very useful apps for our business.
We are using a relatively old theme and were struggling to implement some modules on our own. Via chat, we consistently received fast assistance, and the developers offered to look into the issues and the app implementation themselves. This approach worked wonderfully and the app now runs flawlessly within our old theme. We are extremely satisfied, truly excellent support!
Thanks for your 5-star rating!
We are thrilled to hear that our fast assistance and proactive approach helped resolve the issues and implement the modules successfully on your old theme. We're delighted that the app is now running flawlessly.
Thank you for choosing our support service!
The service and help provided by BSS was prompt and very, very nice. They were very helpful in solving my problem.
Emma, in particular, was very enthusiastic about solving my problem, even when I wasn't online. I'm really happy and grateful to have the application running properly on my website now!
The support team is super helpful, friendly and also manages to solve any problems that occur with the implementation of other apps.
Definitely recommended!
Thank you for your 5-star review!
We are very happy to know that our support team is super helpful, friendly and can solve any problems that arise with the implementation of other applications.
Thanks for recommending!