BSS: B2B & Wholesale Solution

BSS: B2B & Wholesale Solution

Reviews (853)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive B2B features, including customizable price tables and volume discounts. They appreciate its flexibility, user-friendly interface, and support for both B2B and B2C operations. The responsive customer support team is praised for assisting with installation and troubleshooting. Regular updates enhance its functionality, making it a cost-effective alternative to Shopify Plus for wholesale solutions.

Edited June 5, 2025

Absolutely fantastic app for B2B functionality on Shopify! It works seamlessly and has all the features we needed—but what really sets it apart is the outstanding customer support. Emma has been incredibly helpful, responsive, and knowledgeable. Every question was answered quickly and clearly, and she went above and beyond to ensure we were set up for success. Highly recommend this app, especially for the top-tier support!

SAFE GEAR
Denmark
21 days using the app
April 22, 2025

Excellent app for B2B features like custom pricing and restricted access. Easy to use and integrates smoothly. Their support is outstanding—quick, helpful, and always ready to assist. Highly recommend!

goswim.ca
Canada
About 1 month using the app
June 5, 2025

Excellent service, attentive and responsive professionals who know their trade. It's a pleasure to be able to talk to them, and to get ideas for developments to suit our needs. The tax and display functions are great. Exoneration works very well (provided it's perfectly configured). It's a great opportunity to be supported by BSS. Thank you Emma & Tapo.

FCR Accessoires
France
8 days using the app
BSS Commerce B2B replied June 11, 2025

Thank you so much for your kind words! We're thrilled to hear that the tax and display features are working well for you and that our support team has been helpful and supportive.

It’s truly a pleasure to work with you, and we’re always here to explore new ideas together. Thanks for being part of the BSS journey!

June 4, 2025

Support is what makes this app so good. If I have ever had an issue the team gets it sorted quick.
Does everything it says it will, well worth it

5Tsports
New Zealand
About 2 years using the app
BSS Commerce B2B replied June 11, 2025

This is great to hear. Thanks so much for taking the time to leave feedback!

April 9, 2025

The app works very well. It has a lot of functions. But those I appreciated more, it is the support. Emma and the tech team have satisfied our requests to customize the theme in short time. I suggest this app to who has needs to work with b2b.

RBoutique
Italy
About 1 month using the app
May 20, 2025

really enjoyed working with them, they are quick to response to my questions and they offer help and custom tools for our store

Teter Warm
Canada
Over 1 year using the app
April 16, 2025

Amazing app, I originally installed 4 different B2B apps to test, the features and support for BSS, B2B Pricing and Lock are by far the best available. Don't bother with other apps, just work with the BSS team and you won't regret it!

Fruve
United Kingdom
23 days using the app
June 25, 2025

Good app, however, it didn't work right away when I installed it.

I had to contact their technical team, but they were very responsive, so no issues there.

Just a little pricey too.

Aside from these two points, it's a 5-star rating.

distilleriedescevennes
France
12 days using the app
BSS Commerce B2B replied July 3, 2025

Thank you so much for your honest feedback! We’re glad to hear the app is working well for you now and that our technical team was able to respond quickly and get things set up.

We appreciate your thoughts on pricing and your understanding—it helps us improve and continue delivering value. Thanks again for choosing us, and we’re here anytime you need support!

May 27, 2025

Easy to use, great features needed for us as a business. Any issues, Jonas has been able to support with every aspect.

Lassic Ltd
United Kingdom
Over 3 years using the app
June 11, 2025

The app is very complex and unfortunately quite confusing to navigate. The user interface lacks clarity, making it difficult to find specific features or settings without spending a considerable amount of time exploring. This steep learning curve may be frustrating, especially for users who expect a more intuitive experience.

While the support team is generally friendly and tries to be helpful, they often seem to lack the necessary knowledge to resolve even basic issues, particularly when it comes to more advanced questions about the app or Shopify in general. Communication can also be challenging, as their English skills are sometimes limited, leading to misunderstandings or incomplete answers.

GlowKontor
Germany
5 days using the app
BSS Commerce B2B replied June 12, 2025

Hi there,

We're truly sorry for the confusion and initial miscommunication you experienced.
We completely understand how frustrating it can be when the app doesn't feel intuitive, and we sincerely apologize for falling short of your expectations.

That said, our team has been actively working to resolve your concerns and has implemented a custom solution directly on your draft theme to better match your needs. We’d really appreciate it if you could review the changes and let us know your feedback when you have a chance.

Once again, we’re sorry for the trouble. Delivering a smooth experience and helping you succeed is always our top priority. Thank you for your honest feedback – it truly helps us improve.