BSS B2B & Wholesale Solution

BSS B2B & Wholesale Solution

Reviews (857)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its comprehensive B2B features, such as custom pricing and volume discounts, which are ideal for wholesale operations without needing Shopify Plus. Its customizable interface supports easy management of discount rules and product visibility, enhancing efficiency. The app's responsive customer support and regular updates are frequently praised, along with its multi-language capabilities, facilitating international business and aiding in expanding sales strategies to include both B2B and B2C markets.

April 29, 2025

Excellent service from Quan N – fast and super friendly support!

I would like to express my appreciation for Quan N. From the very first moment, I felt truly heard and taken seriously. Quan was very friendly, thought along with me, and quickly came up with a solution. What I especially appreciated was the clear communication and the feeling that nothing was too much to ask.

Thanks to Quan, everything was sorted out in no time, without any hassle. A big thank you for the fast and personal service – you don’t come across that very often anymore! I can highly recommend Quan N.

Human Comfort
Netherlands
About 2 months using the app
March 24, 2025

The BSS B2B app is truly outstanding! From its intuitive user experience to the comprehensive B2B features, it's clear that every detail has been carefully thought out. I am particularly impressed by the support team – they are not only extremely friendly and knowledgeable but also exceptionally quick to respond. Whether it's a minor query or a complex issue, the support consistently provides prompt and effective solutions. Overall, this app comes highly recommended for any business looking for a reliable and thoughtfully designed B2B solution!

Messeshop24
Germany
17 days using the app
April 4, 2025

5 stars for the exemplary customer service and ease of app. Am somewhat cautions as I JUST started using, may revisit in a few months and share my experience. First impression - I would recommend for a start-up wholesale. The app is relatively straightforward, the customer service is outstanding, and it is proving to meet my needs.

Happy Pig Studio
United States
11 days using the app
March 5, 2025

Working with BSS Solution is the perfect Shopify Plus replacement that has been easy to use. The app is incredibly well-designed and does exactly what you need it to do. Anytime I’ve needed assistance, their customer service team has been quick to respond and always ready to help during operational hours. A special shoutout to Jonas—his expertise and support have been invaluable. I’m truly grateful for his dedication and look forward to continuing to work with this talented team. Everything they create is rock-solid and reliable! Love the app and resignation features the most!

AH DIST
United States
3 months using the app
March 26, 2025

Terrible app, it is very complicated to set up and the support team took a long time to respond. If you use a custom theme, you need a special developer to implement the functions of the app. There is also no way to NOT charge a wholesale customer the VAT fee. When you apply a % discount for a customer across different markets, you need to manually enter a custom pricing for each product price, because the app is not able to automatically calculate the discounted price without the VAT %. We have wasted so many days trying to fix this and get this to work, all to no avail. You are much better off handling the orders manually or try out another app.

ODE ONA
Hong Kong SAR
5 months using the app
BSS Commerce B2B replied March 30, 2025

Hi there,

My name is Mida, Team Leader at BSS Commerce.

I’m truly sorry to hear about your recent experience with our app, and I completely understand your frustration. We strive to provide the best possible service, but it seems we fell short in this case.

Many Shopify themes can sometimes cause conflicts with third-party apps, and we would be more than happy to offer free support to resolve any issues you encountered.

Regarding the custom pricing configuration and VAT fee deduction, I acknowledge that this can be a bit complex. I sincerely apologize that one of our agents wasn’t able to guide you through the process as thoroughly as you needed.

We would really appreciate the opportunity to make things right and help improve your experience. Please don’t hesitate to reach out at support-sbc@bsscommerce.com, and we’ll do everything we can to assist you further.

Thank you for your understanding, and we hope to hear from you soon!

March 20, 2025

Jonas and his team solved some problems with the versions of the forms so I could translate them and verify the sender email. They did it quickly and perfectly

vegairoa
Spain
Over 2 years using the app
July 9, 2025

I had issues with the custom pricing Emma from support was very helpful and solved it instantly.

Casco Antiguo USA Inc
United States
5 months using the app
BSS Commerce B2B replied July 11, 2025

Thanks so much for the kind words! 😊 We're super happy our support team could help you out quickly with the custom pricing. If you ever need anything else, we’re just a message away!

June 13, 2025

Simple and easy to use when you get in to it, great help from Jonas, top guy, solves your problems and fast help.

GoNorth
United States
2 months using the app
BSS Commerce B2B replied June 15, 2025

Thank you for the great feedback! We’re glad the app’s been easy to use and that Jonas could help out quickly – we’ll be sure to share your kind words with him!

Always here if you need anything else!

July 1, 2025

What an amazing support from Bss, Special mention to Emma.

It has been easy to set-up the app with their support.

Artho shoes
Canada
29 days using the app
BSS Commerce B2B replied July 3, 2025

Thank you so much for your kind words! We’re thrilled to hear the setup was smooth and that Emma could make the process even easier for you.

We’re always here if you need anything else—thanks again for choosing us!

June 2, 2025

The app has many useful features. Emma and the team help resolve every issue that comes up. Try it – you won’t regret it!

Lausitzer Solar
Germany
21 days using the app
BSS Commerce B2B replied June 11, 2025

Thanks so much for the great feedback! We’re glad you’re finding the features useful – and our support team will be thrilled to hear your kind words.