Reviews (714)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and comprehensive features tailored for B2B and wholesale businesses. It's praised for enhancing website design and functionality with custom pricing and customer registration. Compatibility with various Shopify themes is also noted. Many commend the support team for their exceptional service, quick responses, and effective problem-solving, especially during installation. It's seen as a valuable tool for streamlining wholesale operations and improving user experience.

May 4, 2021

App which one solved our b2b problems with our wholesalers. We can set discounts depends on clients identify even for guests which is amazing.

Didier Lab
France
8 days using the app
Edited November 23, 2021

App is extremely easy to use and manage through their dashboard! Ran into some issues on my end but was helped by Gigi and Madu who fixed the issue very fast! Now the app works exactly how we want it. Great all-in-one app with amazing support. Look forward to growing our business with this!

AMZ Employees
United States
8 days using the app
BSS Commerce replied December 8, 2021

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

Edited July 1, 2022

I found this app because I need customers in my shop to register and await approval by us, prior to shopping. The App solved this problem but I had issues with some functionalities regarding the approval of customers (it said invalid email adress, even if I knew the adress would work). However, the support team was very fast and started to work on the issue an hour after i reported the problem. Within short time, Josephine Dao and Nguyen Vu Manh Cuong from the team solved the issue and it was a pleasure working with them.

Solaveni Online Store
Germany
8 days using the app
March 31, 2023

I had this app for quite a while but I decided to uninstall it because I was not getting use out of it and basically I could not justify the $50 monthly subscription. I uninstalled it and since then they continue to charge me the $50 a month. I reached out to Shopify support and they created a ticket. I didn't hear back. Another month goes by and they charge me again! I reached out to Shopify support again and they created a second ticket. Finally Joy Nguyen reaches out to me via email and he states that I am not entitled to a refund. Even though in his email he states that merchants are required to uninstall the app if they want to discontinue the service. I am not sure why Shopify allows foreign countries to offer apps to American companies without vetting them first. This is very concerning.

Graciano Ltd. Co.
United States
8 months using the app
BSS Commerce replied April 2, 2023

Thank you for sharing your experience. We apologize for the delay in responding and for not providing the service that you expected. We take these kinds of matters seriously and we will be sure to review and address the issues that you highlighted.

However, kindly understand that this is subscription so the system will auto-charge you on monthly-bill. If you have already stepped on the new billing cycle, the system will for sure charge your for the billing of that 30-day no matter when you cancel or remove the app. Also, we have reached out to you regarding the situation.

Once again, we apologize and thank you for your feedback.

July 14, 2022

Top level app. There aren't any apps out there like this yet that work with Shopify Markets but as soon as it's possible, I'm sure this team will make it happen.

GSWF
Canada
7 days using the app
July 15, 2022

I was looking for a while for an app that can help my store accomplish what i needed to do. BSS Commerce suite of products really helped me do that. Their website lock and wholesale solution allowed me to create a locked website with only authorized access. Their custom sign up forms are easy to set up and when i struggled to setting up functionality their customer service was outstanding. They would test and retest to make sure my issues were resolved. I would highly recommend them!

Kratompoint Wholesale
United States
7 days using the app
Edited November 2, 2022

This application is very good, it helps me with what I need from b2b issues and problems and login form with the password. I had some problems installing it in my theme but support agent Joy Nguyen and dev expert Nguyen Van Duc helped us to implement it correctly smoothly and now everything is working correctly smoothly and showing the prices as they should be. The response they gave us in support was immediate timely and they identified detected the problem from the beginning. It has been a pleasure working directly with them. Esta aplicación es muy buena, me ayuda en lo que necesito de temas b2b y login con contraseña. Tuve unos inconvenientes al instalarlo en mi tema pero Joy Nguyen y Nguyen Van Duc nos ayudaron para poder implementarlo correctamente y ahora todo está funcionando de forma correcta y mostrando los precios como deben de ser. La respuesta que nos dieron en soporte fue inmediata e identificaron el problema desde el inicio. Ha sido un placer trabajar directamente con ellos.

Perú Latino
United States
7 days using the app
BSS Commerce replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

August 10, 2022

The support team is excellent they took care of our needs even though the app didn't meet our demands but we still appreciate their help.

Olmox
United States
7 days using the app
June 9, 2023

Great app that enables us to do a lot of things in our Shopify store. Especially positive was our experience with the support service, they supported us super and helped us with all problems quickly.

saint sass Wholesale
Germany
7 days using the app
BSS Commerce replied June 15, 2023

Thank you so much for your 5 star rating!

We're so glad you've had such a positive experience using our app, as well as with our support service. We appreciate your detailed feedback and your continued support. Thank you!

June 8, 2023

I like very much this b2b app for my wholesale business and hope it will helpful to grow. I am new for this app but hoping to get more idea. Till now I am fully satisfied with this app and also customer service is great.

kanchancashmere
Nepal
6 months using the app
BSS Commerce replied June 15, 2023

Thank you for your rating!

We're thrilled that you like the B2B app and hope it helps your business grow. We appreciate your positive feedback and value your satisfaction with the app and customer service. Thank you for trying us out!