Reviews (708)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and comprehensive features tailored for B2B and wholesale businesses. It's praised for enhancing website design and functionality with custom pricing and customer registration. Compatibility with various Shopify themes is also noted. Many commend the support team for their exceptional service, quick responses, and effective problem-solving, especially during installation. It's seen as a valuable tool for streamlining wholesale operations and improving user experience.

Edited March 7, 2023

I was happy with the app but it had a few challenges. I reached out to customer service for help which went well until I gave the app a 4 star review. I immediately received a message from the rep that helped me. She said that if I didn't give her a 5 star review, she would be "punished." I asked what she meant and she said she would lose pay for a 4 star review. She continued to beg me to change the review. I told her that asking such a thing was 100% unprofessional. This made me lose trust in the app and uninstalled it. This is very concerning that Shopify doesn't seem to vet the apps it allows to integrate with the platform. The developers are based in Vietnam which is fine, but this experience made it feel like a scam.

shop.northwestcontractorssupply.com
United States
3 days using the app
BSS Commerce replied March 8, 2023

Thank you for taking the time to let us know about your experience. We will take your feedback very seriously, and really apologize if this has caused you to lose trust in the app and have uninstalled it.

We are very concerned to hear that the representative suggested such a thing and did not behave in a professional manner. We will look into this further and take measures to prevent something like this occurring again in the future. Thank you for bringing this to our attention.

Still, hopefully you can reinstall our app on your site and we can for sure prioritize your case then help you with the setup. Many thanks in advance!

February 21, 2023

Perfect support, they are fast and very pro. I had a big problem wih my theme and they resolved it :)

Jeybaby
France
7 minutes using the app
BSS Commerce replied February 23, 2023

Thank you so much for the five-star rating and kind words! We're delighted to hear that our support was perfect and that we were fast and professional. We're also very pleased to hear that you had a great experience with us and that we were able to resolve your theme issue. Again, thank you for the five stars of feedback!

Edited June 6, 2024

BES Distributions
United States
3 months using the app
March 8, 2024

lumagallerie
United States
8 months using the app
March 7, 2024

Mattress Makers USA
United States
4 months using the app
April 15, 2024

Riva Precision
United States
4 months using the app
March 6, 2024

Polymaker US Wholesale
United States
2 days using the app
January 19, 2024

Unseenfootwear
Jersey
8 days using the app
BSS Commerce replied January 21, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

January 4, 2024

GetNaloxone.ca
Canada
About 2 months using the app
January 16, 2024

My Store
Singapore
About 2 months using the app
BSS Commerce replied January 21, 2024

Thank you so much for such a valuable review.

However, since you left a 4-start review, it seems like you haven't been 100% satisfied with our app. Could you provide us some more feedback so that we can assist much further and help to revise your experience?

Looking forward to hearing from you again at "support-sbc@bsscommerce.com".