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We’re truly sorry to hear about your experience and for the frustration this caused; we sincerely apologize for the misunderstanding.

During the migration process to our new planning systems, a banner recommended enabling SMS notifications to help grow your revenue, based on your store’s activity. This banner was designed to give customers the opportunity to review the recommendation and make a clear choice before proceeding. Since the SMS toggle was enabled and you confirmed this setting during the migration, SMS notifications were activated. That said, we completely understand how this may still have felt unexpected, and we’re sorry for the confusion this caused.

We would love to have you back and invite you to try our app again. We genuinely appreciate the 4 years you spent using our app, and we’re sorry to see you leave under these circumstances. Your feedback has been taken seriously and is helping us improve how we communicate changes more clearly going forward.

Thank you so much for sharing your experience! We’re really glad Nareh was able to quickly resolve the issue, arrange your refund, and help you find a plan that works better for you. It truly means a lot to us that you’ve been using the app for over 4 years—we greatly appreciate your continued trust and support. Thanks again for the kind words, and we’re always here if you need anything!

Thank you so much, Tim, for the amazing feedback! We’re thrilled to hear the app has been driving immediate sales for you over the years—that’s exactly the impact we strive for. It’s also great to know Stella was able to resolve your issue so quickly, even late in the evening. We truly appreciate your trust and support, and we’re proud to support THE GRIND ATHLETICS. If you ever need anything, our team is always here to help!