Preorder, Back In Stock ‑ STOQ
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Reviews (2,343)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for efficiently managing pre-orders and back-in-stock notifications, enhancing sales recovery and momentum. It's praised for its cost-effectiveness, ease of setup, and user-friendly features, including customizable buttons and multilingual support. The app integrates smoothly with other systems and themes, ensuring reliable performance. Customer support is highlighted for its quick, personalized assistance through various channels, including live chat.
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Back in Stock feature is good. Customer support is also good. BUT the default email address used to send customer 'back in stock' emails will go to spam. The only way to prevent this is to upgrade to a paid version and use your own email address (using shopify flows).
Hi there, Anaam here, Merchant Success Lead at STOQ. I’m sorry to hear that some of our emails have been landing in spam - that’s not the experience we want for you or your customers.
The good news is that only a small subset of emails have been affected, and our team has already identified the root cause. We have a major update coming very soon that should fix this for good.
In the meantime, I completely understand that you shouldn’t have to pay to use your own email address while we sort this out. To make it right, I’d love to give you full access to our paid plan at no cost until the problem is fully resolved.
It genuinely hurts me to know you had a frustrating experience. Every merchant means so much to us, and I feel like we let you down. If you’re willing to give STOQ another shot, I’ll personally make sure you have full access and will walk you through anything you need.
We’re a small team working every day to serve merchants like you, and every chance to make things right keeps us motivated. Please don’t give up on us just yet, it would mean the world if you gave us one more chance.
Looking forward to hearing from you and helping you set this up :)
-- Anaam / Merchant Success Lead
Said to start chat for an instant reply. This didn't happen. Can't read the input fields as they are white text. Difficult to setup as requires quite a lot of optimisation. Also, I changed the email address from which customers would receive the emails (attempted several times), it said I would need to verify my email address and nothing arrived (even in spam). I do not recommend!
Hey, there. Kartik here from Restock Rocket. First things first, sorry I couldn't respond to your message right away. I'm 1 person working full time on the app. Unfortunately, I had to step away for a bit to take my dog to the vet. That's why I couldn't answer right away. My bad.
I also want to apologise for the poor experience you had with the app. As I mentioned in my email, I'm looking into both issues right now. If you could reply to it so we can figure out what went wrong, I'd greatly appreciate it.
If there's anything I can do to help you get set up, please let me know! Every customer matters to me and rest assured that I'll make myself available as you need.