Preorder, Back In Stock ‑ Stoq

Preorder, Back In Stock ‑ Stoq

Reviews (1,184)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for effectively boosting conversion rates through restock and pre-order notifications. They find the setup simple and the interface user-friendly, enabling easy integration. The support team is noted for their prompt and efficient responses. Customizable features allow for tailored notifications and brand consistency. The app also offers insights into customer demand and is praised for its reasonable pricing and continuous enhancements based on merchant feedback.

November 15, 2024

Hello I have been trying to work with Stoq since mid Oct. I have had good experiences and some very poor. I think Vishu is awful support rep, very unhelpful, demeaning and lazy. Nagaraj was extremely helpful and was able to fix my issue. Anaam tried to help gave a good effort.

The Black Dog
United States
22 days using the app
Artos Software replied November 16, 2024

Hey there! Thanks for writing a review, and sorry that you had a bad experience. As you can see from our reviews and rating, we try to do our absolute best to support merchants on STOQ - no matter where they are in the world or in their Shopify journey. Sometimes, we get it wrong and this was one of those times. I'm sincerely sorry that Vishu didn't live up to your expectations. He was trying to share his understanding of the Shopify platform in regards to the issues you were facing, but he was not able to give it the care and attention you deserved. This was likely due to him juggling a busy day with other chats & conversations alongside yours. It's not an excuse though, and we've figured out a path to work on this. Rest assured that I will personally tend to this.

If there's anything I can do to right this wrong or make sure you have an amazing experience with STOQ from here on out, please let me know. I sent a message & email to you, and I've also instructed my team to let me know if you run into any issues going forward. :)

Thanks again for your review, and I hope we can make this right.

-- Sandesh / CEO

Edited June 4, 2023

Said to start chat for an instant reply. This didn't happen. Can't read the input fields as they are white text. Difficult to setup as requires quite a lot of optimisation. Also, I changed the email address from which customers would receive the emails (attempted several times), it said I would need to verify my email address and nothing arrived (even in spam). I do not recommend!

FOX & WOLF
Spain
36 minutes using the app
Artos Software replied June 4, 2023

Hey, there. Kartik here from Restock Rocket. First things first, sorry I couldn't respond to your message right away. I'm 1 person working full time on the app. Unfortunately, I had to step away for a bit to take my dog to the vet. That's why I couldn't answer right away. My bad.

I also want to apologise for the poor experience you had with the app. As I mentioned in my email, I'm looking into both issues right now. If you could reply to it so we can figure out what went wrong, I'd greatly appreciate it.

If there's anything I can do to help you get set up, please let me know! Every customer matters to me and rest assured that I'll make myself available as you need.