Preorder, Back In Stock ‑ STOQ
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Reviews (2,702)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for its effective back-in-stock notifications and pre-order management, noting it helps capture sales and streamline demand. They praise its easy setup, user-friendly interface, and seamless Shopify integration. The customizable features align well with various branding needs. Merchants also commend the reliable performance and responsive support team, which efficiently resolves issues, enhancing business operations significantly.
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Find it hard to navigate
Hi there! Sandesh here, one of the founders at STOQ. I saw your 3-star review of STOQ come in, and I’m sincerely sorry you ran into difficulties navigating the app.
I went through your conversation with my team, and I completely understand how that experience wasn’t ideal. The team could've done a better job in helping you with clear instructions, or better yet, just doing it for you. I think they missed the mark here, and I've had a word with them on being more proactive.
I’ve also taken your feedback and made this much easier now, there’s a new checkbox directly in the main offers list, so you can quickly bulk select offers and enable or disable them in one go. This improvement exists because of your feedback, and I truly appreciate you taking the time to point it out. You can see it in action here: https://www.loom.com/share/9d0b2d6e53d443848d78c17b3ca0215d
If you have any more thoughts or suggestions on how we can make STOQ easier to use, please let me know and I'll be happy to look into it.
- Sandesh / CEO
Great support. I got immediate help when I have some questions and customer care was excellent. Unfortunatly many basic feature requires to upgrade pretty much straight away and for smaller shops you have directly a high cost.
We use the app at the moment, but it is unsure if we stay at the app.
1. The language settings are only included in a upgrade, that makes the app too expensive for small shops, like us.
2. The sender of the info mail (Product is on stock again) is a Mail adresse of Stoq company, no the one of you shop, even with Stoq logo.
We only need this function, therefore the app is too expensive if you need not all functions. Furthermore we have just 10 Mails per month, that would mean, that one mail is 1USD. Too many limitations at the free version.
Hey there! Thanks for writing a review. I greatly appreciate it. I completely understand that it's important to have more features available for free and we do our best to provide a generous free plan to merchants every year. However, there are costs associated with some products and features that we need to account for, so that's why some features are paid. I do also want to clarify some of the comments in your review -
1. The default email address is from STOQ, but you can change this anytime from the app's dashboard on any paid plan.
2. The basic $10/mo paid plan gives you access to almost all paid features. You won't need to upgrade for a very long time.
3. All plans include preorders and back-in-stock alerts—two apps for the price of one!
4. And finally, the $10/month plan gives you 1,000 alerts and 100 preorders. That means the effective cost of a back-in-stock alert is less than $0.01 per alert. :)
As the founder, my goal is to help every merchant - no matter their size - get the most value out of our app. I've reached out to you via email to figure out how I can do my best for you. Please do take a look and let me know how I can be of service through this holiday shopping season!
-- Sandesh / CEO
Three stars here just because I JUST downloaded the app, but support is really good so far. Will make a new review after I have more use in the app.
Thank you for your review :) It was a pleasure on my behalf to set things up for you and I'm glad that you like our service so far. I hope that you're satisfied with the usage of the app.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist