Preorder, Back In Stock ‑ STOQ
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Reviews (3,395)
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Difficult to navigate and find how to begin adding products for Preordering. Otherwise, good customer service and is pre selling products successfully.
Helpful customer service. Prompt communication over email so I can continue doing my work while they work to help me :)
An easy to set up app with a quick and helpful support team. It has given us many sales so far, which is very helpful. My only criticism is that it is a bit of a challenge to use at times, but I see they are updating the app. I HIGHLY recommend this app.
Der Support ist sehr gut - aber nötig, denn unser Developer der beauftragten Agentur hat sich schwer getan die App sauber einzurichten und so sind sehr lange keine Benachrichtigungen raus gegangen an Interessenten die auf ein Produkt warten.
Ich habe noch lange mit dem Support Einstellungen und Änderungen gemacht und in unserem vorherigen woocommerce Shop hatten wir da eine einfacher funktionierende Lösung als bei Shopify.
Also 5 Sterne für den Support - aber deutlich weniger Sterne für die App an sich
We are overall pleased with the app and happy we have preorders!
We have had some issues with the app (prob due to our website theme), but the team is so helpful and immediately fixes any issues for us.
Thank you so much for your thoughtful review! 😊
We're happy to hear that STOQ has been a valuable addition to your store and that you're enjoying the preorder feature. It was pleasure assisting you with theme-related issues.
Our team is always here to resolve them as quickly as possible and make sure everything runs smoothly.
Thank you for your trust and support,we're always here if you need us!
Momna| Senior Technical Support Specialist
quick response and fixes when contacting support,
Thank you so much for taking the time to leave us a review! It truly means a lot to our team.
We're delighted to hear that STOQ has been a positive experience for you. Feedback like yours motivates us to keep improving and providing the best possible experience for our merchants.
We sincerely appreciate your support and the trust you've placed in us. If you ever need any assistance, please don't hesitate to reach out — we're always happy to help.
Regards,
— Paul, Technical Support Team
When it works it's great, but it's not so easy to set up. Could very well be user error, but if that's the case should continue to work on ease of use.
Paul was very helpful with resolving my issue.
The app was easy to understand but unfortunately it required additional support to get it aligned on the product page which caused us to miss sales. I should have reached out sooner.
When I did reach out to customer service, Hassan was incredibly helpful! He took care of the issues quickly, went above and beyond to help me with another unrelated issues and followed up to make sure everything went well. 10/10 for customer service.
Thank you so much for sharing your experience! I am glad that I could help you set up our App in your store. :)
Please let me know if you require any additional assistance with setting up our app.
Best Wishes!
Hassan Khan | Technical Support Specialist
Only testing the platform for now, but very easing onboarding and very friendly support.
