Bad Customer

Block customers, reduce chargebacks & avoid serial-refunders.

Price: Free

App highlights

  • Speed tested: no impact to your online store

Identify and prevent buyer fraud and serial refunders.

Key values section

We identify bad customers.

Bad Customer analyzes a customer's refund and chargeback history with other websites and warns you before you ship.

Automatic order tagging.

Set individual thresholds on when suspect orders should be tagged, and (optionally) configure your warehouse so you don't ship those orders.

Supports Private Block Lists

Block known problem customers by adding their email and street addresses to your private block list. We'll catch them if they try to order.

Bad Customer

Bad Customer

Identify problem customers before you ship.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough.

Bad Customer isn't like other anti-fraud tools.

Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. If a lot of chargebacks or refunds are associated with that customer or the address they're sending their goods to, we'll warn you and you can decide whether you still want to ship the order or cancel it.

Banks profit from buyer fraud.

Ever wonder why it's so hard to win a dispute? Because credit card companies profit when their customers commit fraud against sellers. In fact, it's so common that the banks even have a name for it: Friendly Fraud. This is why credit card companies almost always side with their customer, even when evidence overwhelmingly favors the seller.

Smart Order Tagging

We've added a few other features too, like the ability to automatically tag orders where the total exceeds a certain amount or quantity of items, orders shipping to PO Boxes, or even where the bill-to and ship-to addresses are in different states. We're always evaluating new features and welcome suggestions.

Sellers helping other sellers.

Lots of places on the web help customers avoid bad sellers, so we thought it was time an app came along that helped sellers avoid bad customers. By installing the Bad Customer app, you aren't just helping your own business prevent chargebacks -- you're also helping other sellers avoid them too.

Update History

1/12/22: New order tagging options.

Added option to tag orders where the same shipping address was found on multiple accounts or email addresses. This will help you identify customers who attempt to reuse one-per-customer discount codes.

12/28/21: Blank Screen Bug Fix

Fixed a bug that was causing some users to encounter a blank screen after install.

5/14/21: Private Block Lists

You can now manually add problem customers to a private block list, so any future orders from them will be tagged for you to review or cancel. This was our most-requested feature since launch, so be sure to send us any feedback once you get a chance to try it out.

Launch date

Bad Customer

Bad Customer

Identify problem customers before you ship.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough.

Bad Customer isn't like other anti-fraud tools.

Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. If a lot of chargebacks or refunds are associated with that customer or the address they're sending their goods to, we'll warn you and you can decide whether you still want to ship the order or cancel it.

Banks profit from buyer fraud.

Ever wonder why it's so hard to win a dispute? Because credit card companies profit when their customers commit fraud against sellers. In fact, it's so common that the banks even have a name for it: Friendly Fraud. This is why credit card companies almost always side with their customer, even when evidence overwhelmingly favors the seller.

Smart Order Tagging

We've added a few other features too, like the ability to automatically tag orders where the total exceeds a certain amount or quantity of items, orders shipping to PO Boxes, or even where the bill-to and ship-to addresses are in different states. We're always evaluating new features and welcome suggestions.

Sellers helping other sellers.

Lots of places on the web help customers avoid bad sellers, so we thought it was time an app came along that helped sellers avoid bad customers. By installing the Bad Customer app, you aren't just helping your own business prevent chargebacks -- you're also helping other sellers avoid them too.

Update History

1/12/22: New order tagging options.

Added option to tag orders where the same shipping address was found on multiple accounts or email addresses. This will help you identify customers who attempt to reuse one-per-customer discount codes.

12/28/21: Blank Screen Bug Fix

Fixed a bug that was causing some users to encounter a blank screen after install.

5/14/21: Private Block Lists

You can now manually add problem customers to a private block list, so any future orders from them will be tagged for you to review or cancel. This was our most-requested feature since launch, so be sure to send us any feedback once you get a chance to try it out.

Launch date

Reviews

3.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    60% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    10% of ratings are 2 stars
  • 1 of 5 stars
    30% of ratings are 1 stars

Ride Out Supply

Location United States

I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.

Wonder Flavours

We had an issue with some customers using US forwarding addresses and then charging back once they received their order. Bad Customer now tags orders when bill-to and ship-to addresses are in different states (or countries). Now we get a heads up and can contact the customer to verify their order, their payment, and their identity to ensure it's not fraud and that we can fight any future chargeback.

Tech Instrumentation

Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.

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