Reviews (345)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to automate profit calculations and analyze business costs in real time. It features a user-friendly interface, integrates with multiple sales channels and marketing platforms, and offers a robust dashboard for detailed financial tracking. Merchants also appreciate the exceptional customer support and continuous updates that enhance app functionality based on feedback. It is recommended for its effectiveness in aiding business growth and financial management.
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The app is great, and the support was great, but now they only have bot chats, and they don't respond to their emails anymore either. We have waited 2 weeks for responses, and as a business, these things are important to fix. We are also on the highest plan, and not having an account manager that we can reach out to is just dumb. It's a sign that the app is dying.
I never bother leaving reviews but this was an exceptionally bad experience. I have some issues with the app itself, doesn't work well and missing some basic features but what was the worst was the support. Took days to answer and then the answer was a sentence or two, lazy, didn't answer my questions at all. Just seemed like someone responding to the requests in their lunch break and didn't really care if it helped. It was clear they didn't even read my message ♂️
It is a great app, but they took away the free plan they used to offer.
Thank you for your review, Mike. We appreciate your feedback and understand your concern about the transition from our free plan to a paid plan. Our support team has reached out to you via email to discuss how we can better assist ZATShop. We value your partnership and look forward to resolving this for you.
At one point I was on a paid plan under $30 a month, but realized I could do what I needed on the free plan (the paid plan didn't offer much value for what I needed to do, just simple tracking of expenses). Now without warning the free plan is gone and the entry level plan is now $49 a month, but for what I'm not sure. Now I'm locked out of accessing reports of my expenses unless I pay. It's time to delete this app and say goodbye. I can track expense on my own since I"m such a small business. I might check out trueprofit as mentioned in another app.
Thank you for your feedback and for being a valued user of BeProfit with Daily Ritual Boutique. We understand your concerns about the transition from our free plan to a paid plan. Our goal is always to provide the best possible value to our users.
Our support team has reached out to you via email to discuss your case and find a solution that suits your needs. We hope this helps, and we look forward to continuing to support you.
Super Bad Experience. Staff super slow to respond. I get one response a day....
On March 7th I noticed
Theres a huge issue where my products are not appearing therefore I cant add costs. All my data is skewed and inaccurate
They said they have escalated but its been a week and half for it to get here.
Update 24th March. Still no fix. If something happens to your account they are very slow to fix. AVOID AT ALL COSTS
Update 2nd April. They told me they can't fix this problem for me. Now I have to migrate to a new app and will lose alot of my data.
Hi PuppyPad,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. Our goal is to provide timely and effective support to all our users, and we regret that we did not meet your expectations in this case.
We understand how critical accurate data is for your business, and we are deeply sorry for the delays and issues you've encountered. Our team has been working diligently to resolve your issue, but we acknowledge that our efforts fell short.
Please know that we take your feedback seriously and are committed to improving our response times and support processes. If there's anything more we can do to assist you during this transition, please let us know. We value your long-term partnership with BeProfit and are here to support you in any way we can.
They took all my store data. After answering a lot of questions, they said that the data was missing and asked me to contact customer service. The first impression is very bad. If I change my mind, I will be sharing it here.
Edited:
Quick Note: Don't waste your time
Hi Oyunacakcın,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced with our app. Losing store data and facing difficulties with customer service is certainly not the experience we want for our users.
We have recently implemented a full self-serve onboarding service to ensure a smoother and more reliable experience. We invite you to give BeProfit another try and continue your onboarding process with this new service.
If you need any assistance, please reach out to our support team, and we will be happy to help. Your satisfaction is important to us, and we hope to improve your experience with BeProfit.
This app works very well. It allows you to track all your profits and losses from TikTok ads to Facebook ads, while also calculating all the fees from Shopify in a straightforward manner. The reason I am giving this app 4 stars is due to its pricing. For small businesses, the monthly cost may be prohibitive.
Hi Timberssonic,
Thank you for your positive feedback and for highlighting the features of BeProfit that you find valuable. We're glad to hear that our app helps you track profits and losses across different platforms and fees straightforwardly.
We understand your concern about the pricing for small businesses. Our team is always looking for ways to provide the best value for all our users, and your feedback is invaluable in helping us improve. If you have any specific suggestions or additional feedback, please don't hesitate to reach out to us.
Thank you for using BeProfit, and we look forward to continuing to support your business.
Excellent.
Auch für uns als Deutsche Firma ist die App sehr gewinnbringend. Der Kundensupport ist sher hochwertig und hilft einem sehr
From all profits calculated apps this one is the greatest for me, I connected all my accounts and I got all the info I was needed
Also I like to check support even when it's free and I got imidiatly answer I like it so much! Thanks guys all the best and greetings
We're excited to be the #1 Shopify profit calculator for you - our Support Team is here if ever need anything!