Reviews (353)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its comprehensive financial insights and intuitive dashboard that accurately tracks earnings, expenses, and ad spend. It supports integration with multiple sales channels, enhancing data-driven decisions with features like live CPA and BCAC tracking. The user-friendly interface and seamless e-commerce integration, coupled with a responsive support team, streamline tax preparation and financial management, saving significant time and reducing manual calculations.
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BeProfit is an absolute game-changer for tracking and optimizing business profits! This app makes it incredibly easy to see my true earnings after expenses, ad spend, and fees—all in one intuitive dashboard. The real-time insights help me identify my most profitable products and pinpoint areas where I can improve. I love how seamlessly it integrates with my e-commerce store, providing clear and actionable data that allows me to make smarter financial decisions. If you want to take control of your profits and scale your business effectively, BeProfit is a must-have!
Thank you so much for your glowing review of BeProfit! We're thrilled to hear that our app has been a game-changer for your business, helping you track and optimize your profits effectively.
It's rewarding to know that you're finding value in our intuitive dashboard and real-time insights. Our team works hard to ensure seamless integration with e-commerce platforms and to provide the actionable data businesses need to make smarter financial decisions.
Your feedback motivates us to continue enhancing our features and providing the best possible experience for our users. We appreciate you taking the time to share your positive experience, and we're committed to supporting your business growth journey.
If there's anything else we can do to improve your experience with BeProfit, please don't hesitate to reach out!
BeProfit has completely transformed how I track and understand my business profits! Before using this app, I struggled to get a clear picture of my true earnings after expenses, ad spending, and fees. Now, everything is presented in an intuitive dashboard, making it easy to see my real profit margins, most profitable products, and where I need to optimize. One of the best features is the ability to break down costs and revenue streams in real-time, allowing me to make data-driven decisions with confidence.
Thank you for the review. Looking forward to continue and help you discover more ways to unlock growth and profitability.
We've been using BeProfit for a while now and it has really helped us stay on top of our numbers. The insights are clear and useful, making it much easier to track profitability. The support team has also been incredibly helpful and kind. Highly recommend!
Thank you so much for your wonderful review! We're thrilled to hear that BeProfit has been instrumental in helping you track your numbers and profitability. It's great to know that our insights are making a difference for your business. We're also delighted that our support team has been able to assist you effectively. Your recommendation means a lot to us!
If you ever need further assistance or have any feedback, please don't hesitate to reach out.
We've been using BeProfit now for over 18 months and have really appreciated the insights that it has given us from a financial reporting perspective. We love the live CPA and BCAC features and being able to integrate our 4 separate stores across shopify and amazon to get a holistic picture. There are so many features, the list is to long to talk about here.
One thing where they could improve is some of their LTV metrics, to get it a bit closer to some competitor apps like lifetimely. But regardless, what features they offer now outweigh that shortcoming.
Support has always been good and communicative with us, responding quickly.
Thank you for your review. We are always looking to improve our product and improving LTV is on our roadmap. Looking forward to continue and support your profit and business growth.
BeProfit is one of the best apps for tracking the most important metrics for our e-commerce business. The development and support team is truly dedicated and quickly resolved a small issue we had with some metrics. Highly recommended!!!
Thank you for your fantastic review! We're delighted to hear that BeProfit is one of the best apps for tracking your e-commerce metrics. Our development and support teams are committed to providing the best experience, and we're glad we could quickly resolve the issue you encountered. Your high recommendation is greatly appreciated!
I had a terrible experience with this app. I requested a refund on the same day that the services were due to renew, as we no longer needed them. To my surprise, the refund was rudely declined. When I asked why, I was told it was because of their "policy." However, after reviewing their terms and conditions carefully, I could find no mention of a no-refund policy. It seems like they simply make up policies on the spot to avoid giving refunds.
I find it incredibly frustrating and unprofessional that they declined my request without providing clear justification or referencing their actual policies. Transparency is key, and this app lacks that completely. I will not be using their services again, and I highly recommend others to be cautious before committing to anything with this company.
Thank you for taking the time to share your experience. I sincerely apologize for the frustration you encountered and for the lack of clarity regarding our refund policy.
Your feedback has been invaluable. After discussions with our team, we've reviewed and updated our policies to ensure they're clearly communicated in our terms and conditions. The situation you described doesn't reflect the level of service and transparency we aim to provide.
We would welcome the opportunity to make this right. If you're open to it, I'd like to connect you with our onboarding specialist to discuss your specific situation and explore options that might better meet your needs.
We're constantly learning and improving based on customer feedback like yours. Please feel free to reach out to us directly at adam@runviably.com if you'd like to discuss this further.
Again, we apologize for your experience and appreciate your honest feedback.
This is not a trustworthy company.
I installed this app via Shopify, but never initiated a free trial. Instead, I emailed back and forth with their support and they agreed to give me a much longer 45 day trial. This was not through shopify, but through the app developer directly. They NEVER stated they would begin charging me automatically after the 45 days were over. I have the full email thread as evidence. There is no gray area here. They never stated this.
I did not realize they were charging me ($449 per month!) for 2 months. When I realized 4 days after the 2nd charge, I contacted them. They refused to refund me. They said the charge was processed through Shopify and they could not do anything. Howeve, this was abolutely not true. I contacted Shopify support and they confirmed the the charges were NOT processed through Shopify. I again contacted this developer and they again refused to do anything about this.
I never provided credit card information directly to this developer. NEVER. This means the app developer utilized credit card info from Shopify to illegally charge me directly. I have informed American Express and they will be investigating. I also plan to escalate this issue with Shopify. Shopify should not allow app developers to leverage credit card information from Shopify to charge separately. This should be illegal.
Let's hope a company this shady is not allowed to continue providing services for Shopify.
We’re sorry to hear about your experience and appreciate the opportunity to clarify the situation. We extended your free trial to 45 days—well beyond the standard trial period—to give you additional time to evaluate the platform. As with all trials, the subscription automatically begins at the end of the trial unless canceled beforehand. This information was clearly displayed on the payment confirmation page when activating the extended trial, including the exact date and amount of the upcoming charge.
Regarding the billing, all charges were processed through Shopify as part of your app subscription. We (or any other Shopify vendor) do not have direct access to or control over billing outside of Shopify’s system, nor do we store or process payment details independently. Shopify handles all app charges via their platform, and any concerns regarding billing can be further verified through Shopify Support.
While we were unable to process a refund, we offered to credit your payments toward a future plan and provide an additional two free months when you're ready to move forward. We understand this may not have been the resolution you were hoping for, but we stand by our policies and remain open to working with you in the future should you decide to continue using BeProfit.
If you have any further questions, feel free to reach out.
Very helpful and incredibly responsive whenever we had questions or needed support.
Thank you for your kind words! We're thrilled to hear that you found our team helpful and responsive. Providing excellent support is a top priority for us, and it's great to know we're meeting your expectations.
The app is great, and the support was great, but now they only have bot chats, and they don't respond to their emails anymore either. We have waited 2 weeks for responses, and as a business, these things are important to fix. We are also on the highest plan, and not having an account manager that we can reach out to is just dumb. It's a sign that the app is dying.
Thank you for the review and sorry for the bad service.
BeProfit was recently acquired by Viably and we are now relaunching all services including support. Would love to go on a call to discuss your needs and challenges, and going back to giving great service. Our App is still one of the leading in the industry and with the acquisition we plan to make it even better. Please contact our support and ask to setup a call with us.
I never bother leaving reviews but this was an exceptionally bad experience. I have some issues with the app itself, doesn't work well and missing some basic features but what was the worst was the support. Took days to answer and then the answer was a sentence or two, lazy, didn't answer my questions at all. Just seemed like someone responding to the requests in their lunch break and didn't really care if it helped. It was clear they didn't even read my message ♂️
Thank you for the review and sorry for the bad experience.
BeProfit was recently acquired by Viably and we are now relaunching all services including support. Would love to go on a call to hear what is not working for you and help you set up your account to understand you profitability. Please contact our support and ask to setup a call with us.